First Direct chat

I’d be interested with gift cards. Not too fussed about cinema options - I use them sparodically and I generally prefer to support arts houses whenever possible.

Same for days out and dining - I’d prefer just to pay and take my choice when I need 'em.

Yea I think it’s because I put a different order of what would be more beneficial to me. as in cinema, days out etc it showed me them instead of Spotify etc.

Also asked if id like to test pilot lol I don’t even have a FD account anymore.

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It showed me the examples first and then I ranked them. I’d definitely want to be part of a trial run tbh. I really can’t see myself ditching FD. The ability to ring them 24/7 and speak to someone who is actually helpful is the killer feature for me. Especially as someone who can let his anxiety run away with him when he’s under stress.

Had to ring NatWest to clarify some stuff with my reward card and move a credit balance on there into my current account. It was a long winded and frustrating affair going through the talking menu’s and then it took 3 days for the transfer to happen.

With FD went on the chat spoke to a CS rep and they did it straight away and the balance had been transferred to my current account. In both instances I had ended up with a credit balance after getting something refunded after I had already cleared my balance.

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Just opened a FD account again too :smiley: probs take years for this reward thing to appear but you never know :smiley:

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Is this offered as part of the gold credit card? Do they list it anywhere?

It didn’t reference anything related to credit cards.

I’d guess they want in on the reward market.

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It’s not offered anywhere yet; it’s a survey to find out what rewards customers would prefer if they decide to offer them.

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First Direct used to be part of a Visa reward scheme, but they stopped it a few years ago. I can’t remember the rewards being much good.

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Ah thanks! I got the wrong end of the stick there. Interesting to see what they’re considering :slight_smile:

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Opened a FD account recently mainly for the switch incentive and it’s pretty decent bar a few tweaks needed.

Show the balance post pending transactions

List pending transactions as regular transactions with a caveat that it’s pending if you click on it.

Would make the app so much better.

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