Depositing Cash at the Post Office


#133

There’s a big difference between cash deposits and foreign ATM fees.

Cash deposits are free with just about every bank.

Foreign ATM transactions cost money with most other banks.

I know monzo are trying to be different, but charging for free things, and giving expensive things way for free, isn’t the way to do it!


(Sacha Zarb) #134

But the established banks don’t charge as they will get you for a range of other things, be it DD fail charges or higher fees on international transactions.

And as has been said elsewhere on this thread, if other institutions want to cover the costs of cash and make it free to deposit, then great, good for them, but Monzo model is pretty fee-free.


(NM) #135

I don’t think its free, I think its PR “free” if that makes any sense. you don’t inform the customer that there’s a charge, but in fact there is.


#136

It’s not even ‘pretty fee-free’ - Overdraft fees are extortionate, charging to deposit your own cash and shockingly low limit. It’s not about whether other organisations make up the cost. It’s about how the average customer will view this outside of the fintech bubble.


(Splodf) #137

The overdraft will likely have to change soon as flat fees look like they’re going to be banned by the FCA.


#138

Depositing cash needs to be free. You’ll never get mass market appeal with charging for such a basic function.


(Splodf) #139

In your opinion.


(Michael) #141

2 things:

  1. Cost is a side effect of going via a third party for cash deposits vs opening own branches. Hence the small cost to you.

  2. Low limit is based on Paypoint & not the Post Office which this thread is about … so please, stay on topic.


(Splodf) #142

Genuine question, does the Post Office not have any limits?

I think half the battle with Paypoint is the low overall limit. Paypoint has lots of room for improvement, it could actually work the more you think about it. I don’t think anyone could have anticipated how disinterested Paypoint Shop Owners would be in the brand.


(Michael) #143

I’m not massively up to speed with it. But … I trust the Post Office have more of a handle (or higher insurance coverage for) higher cash handling or storage. Ultimately it’s a risk game - and you have to look at this from either party. Post office have been in the game longer vs “Barry in the corner shop”. So they’ll be better prepared for storing vast cash quantities.

To your other point. I bet Paypoint were adamant they had well trained (or easy to train) shop owners … but it’s not always the owners that do it, or convey the training to the staff.

Personally I feel Post Office staff are better trained, managed & insured for higher limits & better customer service


(Michael) #144

Maybe highlighting my own particular bubble, but I have never had to use Paypoint for anything before

I have had the privilege of going in many of the "corner"shops that have them though and the service even generally can be pretty variable. I am not totally surprised as a result


#145

I have a feeling the limit might be partly to do with security which newsagents et al don’t have. It could be really dangerous from a crime perspective if a newsagents suddenly had to hold onto loads of cash.

Although this could probably be dealt with by having a 7 day limit rather than a 180 day limit.


(Splodf) #146

I had to use it for topping up a meter when I first moved out. Oddly it was a ‘Barry’ at the corner shop I went to, he’s now a post office. I imagine his service will be just as bad.

Oddly, I’ve never understood the mentality shop owners have that seems like they’re asking you “What you doing in my shop?”


(Michael) #147

When I think of pubs closing or the “crisis on the high street” I generally remember that it’s mainly the rubbish and/or rough pubs I did not drink in any way that closed and that a lot of those shops were badly presented and not particularly awesome at customer service

Why are corner shops generally so dilapidated and disinterested?? You would have thought some would not be by at least pure chance


(Leon) #148

No we are not talking about that, I was referring to the fact that cash is still used by a lot of people. Since Monzo wants to welcome the unbanked it doesn’t really gel that somebody is basically saying if you want to rely on cash then consider looking for another bank.


(Leon) #149

They are not even with Link as they decided to use Mastercard instead. In saying that Mastercard own Link so hopefully Link will be properly merged with Mastercard and Monzo can take advantage.


(Leon) #150

If so they will definitely gain 1 customer to go fully Monzo…:wink:


(Sacha Zarb) #151

It’s got everything to do with not asking the local newsagent to handle massive amounts of Cash, they don’t have the security a post office or a bank has. I can’t imagine the corner shop in Greenhithe dealing with £300 in tenners!


(MikeF) #152

A number of local,Post Offices are now being run form the till rather than a segregated and secure area so I’m not sure this can be held up as a universal truth any more. In these cases, the Paypoint security setup is pretty much identical.


#153

I get your point. But it’s one I’m hearing more and more. Starting to wonder, who is monzo for?