The wee raffle fella
Just had a look! 
Oh yeah I thought I recognised the photo.
The forum has obviously sent him crazy and delusional 
1 Like
You can report the page in its entirety on a desktop - not sure about mobile.
Just click the 3 dots and then āFind support or report pageā.
Thanks all, hereās what weāre doing about this:
- Trustpilot - weāre actively replying to the 1* reviews with as much as we can say. And weāre working with Trustpilot to get more folks whoāve had a positive experience to leave reviews.
Ultimately, Trustpilot arenāt going to take down reviews that we donāt agree with (even if theyāre completely made up!) so itās a matter of simply getting more positive reviews to show a more representative picture. We can report posts that are derogatory (where people call us a scam, for example, weāre plainly not), but itās a slow, manual process that feels like a losing battle most days.
-
The Facebook groups - Iām working with our Legal team to see what our options are. Weāre not having much luck with the in-Facebook tools, and even escalating things to our Facebook account manager isnāt helping. We canāt just shut down a group because it has unhappy people in it, but Iām trying to make the case that itās breeding harrassment of employees.
-
The Facebook posts - thanks a lot if youāve reported any posts on FB containing personal info of our staff. Please continue to report any you see, but please donāt share the links here. We donāt want them going any further than they already have. Sadly they seem to be pretty haphazard about how they deal with these reports.
And Iām all ears for further suggestions.
16 Likes
Reviews you donāt like? Even if they are made up? One of them is mine and I can assure you itās not made up. What sort of company are you?
1 Like
Iāve edited this to be a bit clearer, I mean reviews we disagree with.
Iāll make sure someone replies to your review shortly!
You can tell some are blatantly fake, one guy sells his cars and boats for a new job he is starting somewhere new and moving yet a week before he posts he has no money and canāt pay for anything and is homeless.
Ok mate 
7 Likes
For what itās worth, Iāve just left a positive review.
I donāt really put much faith in Trust Pilot anyway - but every little helps 
2 Likes
Oh letās face it they are pretty much all crap reviews.
No story starts āSo I put Ā£10 on my card and tried spending money in Tesco!ā
They are all conveniently thousands of pounds from āa mateā from āa saleā and a ātax returnā at the same time to a brand new account (funny that). Oh and they donāt seem to have ANY other bank accounts for back up or ANY other means of finances. So they put all their eggs into Monzo randomly.
Extra points if their rent is due the next day too.
Or apparently if they are pregnant.
14 Likes
Monzoās problem on TrustPilot is quite an obvious one and itās that it doesnāt have many reviews at all. It has almost half the amount that Starling has despite having 6x as many users. Monzo need to actually pull their finger out and start asking people to review them (and not just occasionally via social media).
There was a message from a Monzo staff member about 6 months ago saying that people are prompted to leave a TrustPilot review after a support request is resolved but this clearly isnāt happening.
With the current state of that I wouldnāt imagine they would get many positive reviews that wayā¦
I donāt think the process Monzo used for soliciting reviews from customers worked terribly well, at least not in my case. I got a prompt to review them, but I dismissed it as I had opened the app to carry out an urgent task. When I did have time to write a review, the prompt was nowhere to be found, not in the activity field, and never appeared again. So, couldnāt write a verified review after all. 
1 Like
My general rule of thumb whether Trust Pilot, trip advisor or even Amazon product reviews is to ignore all the 1 star and 5 star reviews and see what we are left with. Usually gives an accurate picture.
3 Likes
Donāt forget if they canāt buy their baby nappies or they become homeless due to the fact they could not afford to pay to get to work so lost their job.
2 Likes
Weāre still collecting reviews - any you see with āverified orderā next to them are ones weāve gathered via invitation.
We had to change the collection method a few months back, so itās now after youāve left an NPS review score, instead of after rating a chat youāve had with us. But weāre hoping to bring back the latter way too soon!
For interest, hereās a graph of our āstar distributionā over the last year. See if you can spot:
- When we started collecting reviews
- When we stopped (and restarted)
- The day we asked our social media followers for a cheeky review
1 Like
Hi Richard, did anything come of this suggestion I made?:
2 Likes
I donāt like that staff especially complaints and staff dealing with these sort of accounts have their profile pictures showing in intercom emails and chat.
Itās leading to staff being doxed on the groups and there was a post that has since been taken down where some guy was trying to get people to come with him to Monzo HQ to find and beat up a specialist.
1 Like
Wut?