Chase UK Chat (Part 1)

This is what I had assumed as well. Someone else in the thread said that they were going to put their Chase card into the card terminal at their workplace and check whether the physical card number matches the virtual one or not - I’d be very interested to hear the results!

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When I used my card in a chip and PIN machine the card number was different to the one that is in the app details and Apple Pay transactions.

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Using your physical card in a Chip and PIN machine? Alright, grandad! :joy:

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Apple Pay declined for some reason, couldn’t work out why.

Unless it’s the first transaction, which I think applies to all new cards lol

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Ah, right. I’ve had mine decline twice at the same place using Apple Pay. Didn’t think to try C&P, just used my Starling card on Apple Pay, which went through fine.

Using the physical card for contactless, possibly… but they promote the fact you can use Apple Pay while you’re waiting for the card to arrive.

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In practice though if you tap in with your card, and out with Apple Pay you usually get charged as if you hadn’t tapped in or out :weary:

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Or you are spending more than £45

I used my Chase card with contactless without having to do C&P first!

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I thought you always had to do C&P on a card before the contactless would work?! Is this at the discretion of the issuing bank?

Hmm… my faster payments references that I enter in the Chase app get fully capitalised for the recipient, just as is the case with Lloyds and NatWest (which I always assumed was a limitation of their legacy systems).

Here’s how an outgoing transfer shows in the Chase app:

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And here’s the same transfer arriving in Monzo:

It also capitalised my entire name, which I don’t think I’ve even seen a legacy bank do. For anyone interested, the format it is shown to the recipient as is ‘FIRSTNAME MIDDLENAME LASTNAME’. I much prefer Monzo and Starling’s ‘Firstname Lastname’ style.

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HSBC & Santander do :slight_smile:

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My HSBC account doesn’t… :thinking:

(It displays as ‘Lastname F M’)

…although I do believe NatWest does actually. (‘LASTNAME FM’)

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It’s a week now since my first transaction - £3.67 cashback isn’t too shabby.

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Odd mine shows as LASTNAME F

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Interesting. Maybe you opened your account before a systems upgrade that switched from full caps to only the first letters capitalised, and it’s stuck around? Although I opened my account quite a while ago - 2013.
Or perhaps on HSBC’s records your name is stored in full caps?

Aside from that, I don’t know what could be causing the discrepancy!

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Same, and still waiting. Just like you.

Not that it bothers me as I am spending away already via Curve, then Google Pay.

Card will only go in safe.

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I am thinking to do paper based current account switch, just to call their bluff and see how they will handle it.

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