But men in shorts…
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Flashbacks to me in high school when forced to be the goal keeper. Damn.
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All about the rugby 
Same.
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So you’re not a regular at The Racecourse Ground?
Assuming you mean Wrexham? I live very close, can hear the chants on match day.
Closest I’ve ever been was the shop to buy a footy shirt for my mums partner 
It’s no Ellesmere rangers.
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For what its worth I’ve not been terribly impressed by Chase’s support either. They completely bungled my wife’s change of name with them, so now she’s known by her new name everywhere (even the likes of Ulster/First Direct who awkwardly need certified copies of marriage certificate to be snail mailed to them) but is stuck with her old name at Chase until she has photo ID.
Her experience was similar to yours in being asked a billion questions, being misunderstood over a pretty simple request, then asked for deed poll (there is none) etc. Pretty terrible experience all-in-all.
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In case you had forgotten, like I had, Chase snuck their savings rates down by 0.1% today, to 3.75% and 4.75% Boosted.
Apparently this was announced by email on 8th August, when the rates were last reduced, by 0.25%
‘We’re also making some changes to our Saver Account Terms and Conditions from 8 October 2024 that you should be aware of. We’ve outlined a summary of the changes below:
The AER of the Chase saver account is currently 1.15% below the Bank of England base rate. We’re changing this percentage difference from 1.15% to 1.25%. This means if the Bank of England rate is 5%, the AER of our saver will be 3.75%.’
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Mine are still at 3.85% & 4.85% 
They’re incorrect then… 
Mine also 3.75%.
Don’t think I’ll rock the boat and tell them
It’ll update soon enough.
If they told you did they really sneak the rate down?
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Our ‘through-the-month’ easy access funds are staying with Chase for now. 4.75% on an account with standing orders and direct debits is still unbeatable.
Any excess goes in Barclays Rainy Day Saver; but with the amount of Regular Savers we’ve opened in the last month I can see that drying out quite quickly. When the bonus expires I’ll probably keep a lower float then top up a couple of times a month with scheduled/manual payments from Barclays. Unless Kroo are offering more by then.
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Kroo is already scheduled to drop 0.2% on 26th November, using the same delayed hit/excuse tactic that Chase just has.
Meanwhile, IIRC the Chase 1% savings boost rate is scheduled to expire on 16/1/2025 - if you qualified for the later boost offer (after people complained about being excluded from the first boost offer). If you qualified for the earlier boost offer, and did not switch to the later offer, the 1% boost is due to expire on 4/11/2024.
I hear what you’re saying, but AFAIAW there has not been any reminders in the 3 month interim…and why arbitrarily alter the margin anyway? A very George Osbourne budget tactic, although he left ‘sleepers’ for years not months.
You might say who is bothered by 0.1%? Well, Chase obviously is.
Well it’s not positive news so I can see why any company would tell you and then do it as planned. Not sure which companies are reminding their customers of a negative impact to them more than they need to.
Chase communication is incredibly clear and easy to read so I’d say they are being fairly open and transparent.
Saving rates have all declined generally since inflation went down so they aren’t doing anything particularly controversial.
You just forgot 
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I generally like the product - but that doesn’t stop me being a bit disappointed when I feel a bit let down or taken for granted. Especially when allied to apparent deteriorating customer service.
I expect better, and I told Chase this in a recent questionnaire. Perhaps my expectations are too high. It’s different strokes for different folks.
Has anyone’s cashback ever been stuck on pending for several days?
I got cashback pending from a transaction I made on Sunday, and it’s still not released. Usually it takes a day or less to be available.