If you read my actual post and quoted it in its entirety, you wouldn’t have had to go into “deeper introspection” because none of this is what I called out.
Anyway let’s move on, don’t need thinkpieces on this, especially 24hrs+ after. The discourse has moved on.
Back to all things Chase good or/and bad!
Currently all systems operational.
Would be really interested in any post-incident write up, if they publish one. Monzo have in the past and I think that’s a great thing to do.
So I think we’re talking about the same thing, but I agree that it’s unlikely.
I’m specifically referring to a “customer facing” explanation which might highlight some detail, while limited as to what happened.
I’m sure that there will be a much more detailed version shared internally, and I’m sure we’ll never see it.
But still, would be cool to understand the high level details.
When Nationwide had a long outage affecting payments and direct debits (so people couldn’t be paid, bills bounced), I asked if they’d provide a post mortem and they said no for security reasons. I guess it’s just not something banks of any reasonable size would do.
I’m referring to this type of article. I also agree it’s unlikely we’ll get any more detail for a number of reasons.
Likely we will not get anything but would be cool to see, if they did.
Anyway, hopefully they’ll learn and become more stable as it looks like a promising future.
Many, many alternative providers.
Visit moneyfacts.co.uk for plenty of better rate options.
Are you deselecting the tick top right?
Then all appear.
Virgin Money 2.02%
Barclays 5.12%
Nationwide 2.1% (3x withdrawals), and 2% (unrestricted easy access).
Just this minute transferred my savings from Chase to nationwide 
All £2.64 will be, at some point, going to Starling.
Got the same email, however, as I was not affected by it, strangely, I did not bother completing the survey.
Nothing for them to learn from me.
Shame they won’t provide reasons why the outage occurred and why their updates were nonexistent. I understand they don’t want to give out information that competitors can obtain but it would increase confidence if they were upfront IMHO.
Yeah, I’m sure they could give a high level overview, something like a system had a configuration error, was hard to roll back and affected other systems, they’ve put in X and Y procedure to stop it happening again. I do web development and can understand server config changes being made that break something or get pushed to 100 servers and it’s a nightmare to get them all back, you can give a high level explanation of that without giving away trade secrets or risking security. I guess most people won’t care or understand either way but it does seem a bit weird that they (or really any bank) can have a major 24-48 hour outage and just be like “all good now guys, carry on”, would be good to have some reassurance that problem won’t happen again.
So Chase are clearly thinking about what rewards and incentives to offer going forward - just did a survey with a series of different options - this is just some examples:
There were about 15 options - I just couldn’t be bothered to screen-grab them all.
15 sounds like choice overload to me, hard to visualise all the options together surely. I’ve not had an email for this one yet.
Most of the time, surveys like this show you 3 at a time and you pick the best from them. They eventually cycle through all of the options.
