I think the answer to this is a poor choice of platform to base it off, because “time & speed” resulting in having to catchup every-time a service goes down with little to no redundancy
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I mean I get the joke. But it’s not the same at all.
There’s an issue. They provide a temporary solution. That isn’t the same as being able to afford heating. Come on.
You don’t have to defend everything they do. Some people can get to a cashpoint, but not everyone.
It was just a flippant comment, it wasn’t a serious comparison.
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Sigh … now I can’t get my round up funds I was so looking forward to. I’m still a big fan. I wish I knew an insider who can tell us what actually happened!
I did get in last night around midnight/1am but it’s broken again now when I tried.
This plus all the previous issues makes chase a bit of a terrible joke of a bank.
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New status posted:
when you try to log in today, you may not be able to use your face or fingerprint to log in. The app may then tell you to use or reset your passcode. Please do not do this if you see this message. Please just try to log in later.
Relying on people to read this and ignore the in-app instructions probably isn’t great. I think the last time they were having an issue with payments, they almost pleaded with people “please do not try again” and similar wording here.
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I don’t understand why they don’t email customers in situations like this
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That will just create more load and more complaints from people who had no idea there were any issues.
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Also those systems are probably down too 
If it’s affecting customer support and live chats which they say it is, it sounds like a very wide scope of affected services, so wouldn’t be surprised if their mailing system is unable to do that.
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They didn’t seem to have any issues moving people’s round up balances out during this time 
. A friend had his moved out during the app outage 
Managed to use both the card and Apple Pay just now so that’s something at least.
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They just have 
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Me too 
It could be something to do with the work they have to do to recover different systems though - if some are live and some aren’t, the changes may not link through…
Just thinking out loud, I’m by no means a systems expert!
I literally haven’t commented anything in this thread for quite some time. So I don’t.
The issues are clearly awful. I don’t understand quite how they have got to this stage and at this point I wouldn’t recommend anyone have a significant amount of their required cash in the bank.
Doesn’t mean that they shouldn’t provide advice in the meantime for those who do.
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Maybe they’re watching 
A joke without the humour I’m afraid! I’ve been with Monzo for over four years and whilst there have obviously been issues along the way; to my knowledge things have never been THAT bad for SO long.
My easy access savings are with chase at the moment. They won’t be after this.
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The app started working a few hours ago for me so I have moved everything out of Chase. The constant issues are not worth the 1% cashback. Virgin Savings and Monzo JA for us.
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At the moment you can’t edit your details, change scheduled payments, add a payee or change your payee’s details. If you need to call us, please do so from inside the app.
Still quite important things not working. Also calling specifically via the app is strange, maybe it sends account details to verify you as part of the call and they can’t look up your details from a direct phone call?
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