Chase Bank UK chat

[bee]

Really not sure I can Unless we already have a blog post on it (or it’s in my area of expertise) I can’t talk about stuff in the company

I can say that it is rather bothersome and negatively affects Monzo in some ways (notice the hand wavey language I am using as to not give anything away) to not ask for gender at signup. But! We are happy to take that on to make our customer experience excellent

There also appears to be some regulatory compliance we have to jump through to make this happen according to Rika:

Building an all inclusive bank of the future - User's Gender

I can pick on Metro’s specific implementation but I have mostly positive feelings about this. The pattern I’ve built up in unrelated projects I’ve been on is to reduce the amount of gendered language in general and removing the need to store any kind of gender information to the point where it doesn’t need to be on the signup form at all. From there, using genderless pronouns and preferred names (as opposed to maybe the name that would appear on a passport) wherever possible. Would love to kno…

And from Hugo:

Building an all inclusive bank of the future - User's Gender

I think we are. We don’t know yet what the rules will be but this is a use case we’re totally aware of and we’ll provide for

TL;DR Customers come first at Monzo, always. Your experience matters. We will make money work for everyone and we are willing to jump through as many hoops as possible or take on the work to make it work for you.