Chase Bank UK chat

[gt94sss2]

@M1B2

“I’m glad you ask that question, it only indicates your interest on using the Chase card as often as possible. Though, as of the moment the google pay is not yet available. We don’t have an exact date when it will be launched.

I wonder if the 1 year period for 1% cashback has already started for customers who don’t yet have the card and can’t use Google Pay…

[M1B2 (Michael B)]

Yes it has, in the app it says the cashback is active from the moment you activate it… which silly me did without the card…
It’s only a couple of days so no biggie.

[bee]

Got access Way more boring than I imagined. Like the idea of a numberless card though. Should save them some pretty pennies

Also, if I remember – they don’t ask for your gender at signup. Previously only Monzo did it (and the way we got around that regulation and don’t record customer gender makes for a cool blog post) so that makes me happy

Will say they suck for not having preferred names and forcing me to use my legal name on the card though.

[Peter_G]

@bee

the way we got around that regulation and don’t record customer gender makes for a cool blog post

Bloggage please!

[bee]

Really not sure I can Unless we already have a blog post on it (or it’s in my area of expertise) I can’t talk about stuff in the company

I can say that it is rather bothersome and negatively affects Monzo in some ways (notice the hand wavey language I am using as to not give anything away) to not ask for gender at signup. But! We are happy to take that on to make our customer experience excellent

There also appears to be some regulatory compliance we have to jump through to make this happen according to Rika:

Building an all inclusive bank of the future - User's Gender

I can pick on Metro’s specific implementation but I have mostly positive feelings about this. The pattern I’ve built up in unrelated projects I’ve been on is to reduce the amount of gendered language in general and removing the need to store any kind of gender information to the point where it doesn’t need to be on the signup form at all. From there, using genderless pronouns and preferred names (as opposed to maybe the name that would appear on a passport) wherever possible. Would love to kno…

And from Hugo:

Building an all inclusive bank of the future - User's Gender

I think we are. We don’t know yet what the rules will be but this is a use case we’re totally aware of and we’ll provide for

TL;DR Customers come first at Monzo, always. Your experience matters. We will make money work for everyone and we are willing to jump through as many hoops as possible or take on the work to make it work for you.

[l33t]

Yes you have missed something, monzo said months ago when virtual cards were launched they were looking to allow cards to pull from pots directly and it appears they have been working on it the whole time especially with the regulator issues and they launched it before chase even launched and chase dont have the feature.

Your claim about a mole made no sense and you didnt explain what you meant when queried.

That was July last year.

Introducing the new Monzo Plus

We’d love to do this, and we did some tests on it! You could then add it to Apple Pay, and have a “fun money pot” or do envelope style budgeting. The bulk of the work would be ensuring we’re compliant with all the regulations - as soon as you add a card to a pot it could be classed as a “payment account” and trigger a bunch of legal and compliance work .

[Kissington]

All you had to do was ignore my post…

[l33t]

Back at you.
If you post like you did without much explanation then get salty when someone queries what you meant maybe forums are not your thing.

[lpoolrob (Rob)]

Anyone else experience Faster Payments coming in a little slow - by that I mean about two minutes after sending? Happened sending from both Monzo and Revolut. Very strange after having nothing but instant transfers for so long!

[l33t]

It can take up to an hour I believe. I have noticed some slowdowns rather than instant with other legacy banks I have transferred from/to.
It will seem strange being a few mins slower but they could also be dealing with a lot of transfers right now.

[PaulUK]

Nope. Instant just between Monzo and Halifax

[dudesuper (Si)]

I had a couple of minutes between sending from starling and received into chase

[N26throwaway (Sir Tom MacMonier)]

I suspect you’re correct. In the few days I’ve been testing it, some are instant, some a few minutes. I actually think the slowness is just when it comes to updating the app or sending the notification though. Because a few times I’ve sent money over, and it appeared a few seconds before I got a notification. So I think it’s happening instantly, as you’d expect, there’s just some lag when it comes to updating.

[Carlo1460]

Took just over a minute for my transfer from Monzo to arrive in the account.

[dudesuper (Si)]

Interesting information about merchant logo

[coffeemadman (Jonathon 🏳️‍🌈)]

Good to know. I was wondering about what to do when there was no logo.

[dudesuper (Si)]

Surprised that they have to seek permission to use them

[mariusfanu]

The cash-back exclusion list is a bit annoying, out of my 2 transactions done with Chase non received cash-back. My first transaction was to AmEx and to be honest I didn’t expect to get any cashback for it, but the second one was for the Council Tax, and apparently this doesn’t qualify either

After a quick look over the exclusion list I found these

A bit annoying