HSBC did similar, they advertised the plan tab but then it broke immediately for a number of users and took them a good few months to sort it.
But on the other hand, Monzo has form for releasing new features, and taking months to rollout which to me is slightly different. Iād hope they wait until at least 95% of users actually have it before advertising.
Erm, no. Not just him. Itās a complete and utter joke that Monzo thought it was acceptable to launch a Cashback pilot and at the VERY LEAST make it available to all Investors and Premium/Plus members. There are people wandering about with free accounts that have been with Monzo for five minutes getting Cashback whilst some loyal customers get shafted.
Yeah sorry mate my Browser was being weird, had to close it and reopen it as it wouldnāt let me reply to anyone but you! Meant to delete and repost but got distracted.
Iām not really sure that this is all useful argument, and neither do I really understand the argument being made!
Monzo will choose how they wish to test new features. Nobody should expect to be given preference for this.
I say this as paid product member from day dot. Itās not part of the product to be given preference for features like this
Also how would one weigh up what would be backdated, even if that were a realistic option? Some people have benefited from cashback in the trial and some have not. Who would decide?
Maybe back on topicā¦ Iām still hopeful that weāre getting enrolled from the trial tomorrow as the existing offers expire (except the shopping boost)
Opting in to retailers for cashback is very legacy bank fashion, no?
Much like AMEX rewards and the such, a fresh approach to built-in cashback would be to list the retailers eligible for cashback but have them already activated ready for use so if a customer uses their card at that retailer, itās instantly on the scheme.
fair point, although I donāt think iāve personally been in a situation where I base my shopping habits on cashback but appreciate that others would.
Yeah, of course it wonāt happen. But I want a response from Monzo and I want to know why they think it is acceptable to roll a feature like this out in this way. Not you.