Tried to get cash back this morning whilst buying groceries but the transaction declined, I continued my purchase without the cash back and it went through…?
Are you using the current account debit card or the pre-pay card, as I don’t think cashback is supported on the pre-pay card.
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Hi @Jordinho
As Jedihomer says, cashback is not supported on the prepaid programme however, it should work on the Current Account which should be coming soon 
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You can’t get cash back on any pre paid card. If you’re in the 4% of users with a current account then I would defo raise a query with the cops! Do let us know the outcome.
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Possibly not terribly helpful in this case, but I can confirm cashback works fine on the current account, at least when I tried it at Sainsbury’s.
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