Tried to get cash back this morning whilst buying groceries but the transaction declined, I continued my purchase without the cash back and it went through…?
Are you using the current account debit card or the pre-pay card, as I don’t think cashback is supported on the pre-pay card.
As Jedihomer says, cashback is not supported on the prepaid programme however, it should work on the Current Account which should be coming soon
You can’t get cash back on any pre paid card. If you’re in the 4% of users with a current account then I would defo raise a query with the cops! Do let us know the outcome.
Possibly not terribly helpful in this case, but I can confirm cashback works fine on the current account, at least when I tried it at Sainsbury’s.