Card declined reporting

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102

I definitely had a notification at the top of the pre pay app homepage during the outage which lasted about 20 minutes around 7pm.

103

Thanks for the quick reply, that’s what it must’ve been. I didn’t see a notification, but I didn’t check before trying to pay. :smile:

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104

silly question - have you signed up for the free SMS notifications for account status - pre paid and current accounts have different links - the SMS let you know when there are problems with the cards ? :slight_smile:

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105

Very nice, thanks for the info. I’ve signed up.

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106

As someone who’s not even slightly techie…

In the future it be possible to get a push notification from the app if there are issues with Monzo?

This is supposed to be a modern bank. SMS Notifications are so last century.

4 Likes
107

sign up using the status page links in the “text messages” below ( top right hand side of the linked page ) - for current account and pre paid cards

edit - sorry if you think SMS are so last century :slight_smile: , you could just try presenting your card, and not being techie at all - the POS terminal will just say declined :slight_smile:

108

On the prepaid app I do remember getting in-app notifications every time there are issues.

109

Yep. Notification at top of screen takes you to status page

853C3B8C-DC58-4D86-A91E-9640DB02006F

2 Likes
110

It was just an idea. :slight_smile:

I notice that the CA doesn’t look like it’s having these issues so maybe once I’ve got mine it won’t be an issue.

I don’t often open my app before I buy stuff which is why I thought a push notification might work better

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111

The Current Account doesn’t use the 3rd party processor that keeps going down so yes, no issues :stuck_out_tongue:

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