I definitely had a notification at the top of the pre pay app homepage during the outage which lasted about 20 minutes around 7pm.
Thanks for the quick reply, that’s what it must’ve been. I didn’t see a notification, but I didn’t check before trying to pay.
silly question - have you signed up for the free SMS notifications for account status - pre paid and current accounts have different links - the SMS let you know when there are problems with the cards ?
Very nice, thanks for the info. I’ve signed up.
As someone who’s not even slightly techie…
In the future it be possible to get a push notification from the app if there are issues with Monzo?
This is supposed to be a modern bank. SMS Notifications are so last century.
sign up using the status page links in the “text messages” below ( top right hand side of the linked page ) - for current account and pre paid cards
edit - sorry if you think SMS are so last century , you could just try presenting your card, and not being techie at all - the POS terminal will just say declined
On the prepaid app I do remember getting in-app notifications every time there are issues.
It was just an idea.
I notice that the CA doesn’t look like it’s having these issues so maybe once I’ve got mine it won’t be an issue.
I don’t often open my app before I buy stuff which is why I thought a push notification might work better
The Current Account doesn’t use the 3rd party processor that keeps going down so yes, no issues