I recently had to make a bank transfer payment in US$. However, it turned out to be nowhere near as simple as it should have been. The first issue was that I couldn’t just enter the US$ amount to the recipient, I had to mess about trying to match the GBP amount that would most closely match the amount of dollars I had to pay. Please, please make it so that you can enter the amount you want the recipient to receive!
The other issue I had was to do with the reference max characters - so the transfer would not complete - but there was no clue/feedback on the form. I eventually got it sorted on the phone with customer support but can we please make the procedure so we can do it in a couple of minutes, rather than half an hour or so including support phone call!?!