I had a large authorisation hold placed on my account for a purchase with Amazon, the order was subsequently cancelled but the hold was not released.
Amazon provided me an email stating the order was cancelled and gave me the auth number, I passed this onto Monzo help via chat, however the hold is still present.
Is there anything I can do to speed up the release of this hold?
Monzo support just keep saying they have referred this to a specialist team but cannot provide a timeframe or any detail into the process.
Support also tell me they cannot help with any further information
Generally released automatically either day 7 or 30. No set agreements per merchants itâs just oddly one or the other.
Monzo can do it providing sufficient evident including order number, amount, clear email address/chat log provided from Amazon. Whether their internal policies mean they wonât do it is another.
Problem with monzo is their staffing vs inbound can be challenging at times, but they will get round to it.
The timeframes are ludicrous, all evidence provided and yet they cannot tell you when it will be released and I have no options while they decide if they will look at this or not
I think youâve pretty much exhausted your options. Just have to wait.
Monzo used to be pretty good at releasing holds back in the day but with expansion itâs inevitable that they will be less active in doing so. Particularly around larger sums of money. Your case might be legit but with millions of customers now there will be some that are not.
Just keep in mind that this isnât something a lot of traditional banks would even entertain doing - theyâd simply say to wait for it to drop off. We have somewhat been spoiled by Monzo in them doing this sometimes.
Support used to be pretty efficient at reversing holds but now they prefer you to wait for it to drop automatically. I imagine they got a load of requests daily about it and as its something that reverses automatically usually within a few days but often within 7 theyâd prefer not to use resources to do it. I have a fairly big amount pending on a Selfridges order that didnât go through which Iâm hoping reappears any day now too.