My understanding is that they got burnt a few too many times by reversing holds that were subsequently collected by the merchant, and the aggravation simply wasn’t worth it.
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I should still be able to request it to be removed if I can evidence the fee won’t be collected
And you have requested it. And a specialist team are reviewing what you submitted to see if it’s sufficient.
Just sit tight and wait
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They could see the pending Auth reversal date 6 months ago when I was there 
as I can in my current role at another bank.
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Hey There,
As advised by others and specifically @Carlo1460 authorisation holds are setup by MasterCard and we cannot control these, our disputes team will be sent this information and will get back to you as quickly as they can you may find that the transaction may drop back into your account before then depending on the lifecycle.
As long as our disputes team are happy with the evidence you should have nothing worry about. 
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@_Tom so basically my funds are held hostage?
And no reference number for a query or complaint I am told which doesn’t fill me with confidence
Not by Monzo.
I’m not sure how many times people can explain the same thing to you.
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I don’t believe that, I have confirmation that they have released it.
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Then you don’t understand how the process works.
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Actually I do, vendor notifies bank to holds funds, transaction cancelled, vendor releases hold and notifies bank, bank should then release the hold but hasn’t.
The failure to release is Monzo or Mastercard.
It isn’t complex, and I don’t appreciate your tone, second time I am informing you of this.
This is not complex and Monzo has the ability to return the funds but finds every excuse not to do so, instead opting for the hold to expire as it is easier for them.
This is not the first and I doubt the last thread of this nature.
Monzo can and do release holds in seconds… It’s an entirely automated process. I’ve seen them come back when I’m still stood in front of the cashier.
I see no reason why mastercard would be slowing down the process or even getting involved beyond routing it.
So that leaves Amazon.
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I believe this to be Monzo, they can reverse this easily but are choosing not to do so or dragging their feet
There isn’t someone sat there with a list going “Return money” and racing against the list. It’s automatic.
The problem isn’t where you think it is.
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Amazon have confirmed again they sent the 0400 through which should release the hold
That’s what should happen, you’re right; but it’s not always what actually happens. Plenty of times the vendor will tell you (the customer) that they won’t collect the money, but they’ll never tell the bank that they’re releasing the hold. Which is why it then takes 30 days to drop off.
Frontline support agents might not have the visibility to see if the hold really has been released, nor the authority to authorise the release, which will be why your support request has been passed to a specialist (ie: someone qualified to act on it). It’s unfortunate that this introduces a delay. Apologies if I’ve missed it in the thread, but has the specialist got back to you yet? And if not, how long have you been waiting?
If they haven’t got back to you yet, I hope when they do they can confirm if Amazon have genuinely released the hold or not, as opposed to having left the hold with no intention of collecting. ETA: I see you posted their confirmation as I was typing this reply!
At the end of the day, if you’re unhappy with how Monzo has dealt with your situation, you can submit a formal complaint about it if you wish.
Never asked there to be but when a customer lodges a query they have the ability to act
But they don’t have to. You’re still waiting for a specialist aren’t you?
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Just to add - you’re not the first to have this issue with Amazon, plenty of other people have.
Therefore the deduction is it’s on Amazon’s side. I’ve had things release instantly with other companies that have done this - but never with Amazon.
Complaining on here isn’t going to make your money magically reappear
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I think if you read the original post I asked if there was anything I could do to speed up the resolution.
Anyway my persistence and emails sent seem to have driven action and case has finally been assigned and is being reviewed before being resolved.
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All together now!!!
Use a credit card when it’s a relatively significant amount of money
Put the banks money on the line, not yours
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