Decided to give the Voi scooters a try. Added my Monzo card as a payment method no problem. Then tried to unlock a scooter and got a message in their app that the card authorisation had failed. However, I’d also received a notification from Monzo that they’d charged me £5, which wasn’t reflected in the Voi app.
Response from Voi:
Let me confirm that as we discussed earlier the charge in the screenshot is an authorization hold . The logic behind the authorization hold is based on our internal risk mechanisms. We reserve a certain amount on a user’s account as soon as the user tries to unlock a scooter. This is done to verify the user’s payment method and make sure it’s valid and functioning.
Furthermore, as the transaction was never made but the amount of 5 GBP as authorization hold was reserved which has been canceled already and It should now disappear from your credit card history.
Moreover, This is an unfortunate situation but the issue seems to be at your financial institute. I would suggest you kindly contact them for further details.
Currently waiting for Monzo payment team to get back to me.