An update to our Code of Conduct - removing second warnings

[anon72173902]

Nope and Nope

[nickh]

Nope…

@cookywook

I think in addition to this there should be a good behaviour thing where if no warnings have been issued after say 6 months of the last then your warning status should be reset

I’m not sure I agree. If we’ve had to remind you of the rules, that shouldn’t be something that expires. If we’ve reminded you of the rules ever before, it’s all the worse if you break the rules again. So I don’t agree with it resetting.

[anon61087081]

@gmclean

no-one dies if I veer onto the pavement and hit people with this forum so…

Unless you’re driving and posting at the same time…

[gmclean]

Sheesh, you do a thing ONE TIME!!..

[anon99402360]

Better be on my best behaviour then.

[anon72173902]

You on a final warning as well then?

[anon99402360]

Yes. I said bye to someone that was leaving.

[cookywook (Richard Cook)]

@danmullen

@cookywook can you please consider this and perhaps take steps to ensure the rules are applied more consistently? The current situation tends to make the divide between supporters and critics even wider.

We hear this too! Of course the same rules apply to the Coral Crew as much as anyone else. And we have an additional Code of Conduct covering the behaviour we expect from Coral Crew members.

I want to say that it’s not the case that we’d automatically side with the CC in a dispute. The CC are folks we’ve picked out that make consistent, valuable contributions to the community. That usually goes hand-in-hand with sharing a lot of our values, which is why we tend to ‘agree’ more with them.

But we try to be impartial. We’ve given out warnings to Coral Crew members before, and even removed folks from the program in the past.

Please let me know if there’s ever a specific instance where we’re letting you down here, and I’ll investigate it fairly. Thanks.

[Chapuys (Kevyn)]

I still feel it would be best to move on from the Coral Crew and have proper moderators who are as independent as Monzo staff.

On a number of occasions, I’ve flagged a few Coral Crew posts because I felt they were enflaming a situation rather than calming it because of their strong view at defending Monzo.

By the way, I don’t mean all Coral Crew members just a couple of users posts on particular issues.

[jzw95]

I have sort of the opposite concern than @danmullen and @Chapuys. I’ve noticed that there are/have been some people who are very good at technically staying within the CoC to avoid warnings, but post seemingly only to troll or antagonise people, with no constructive input (critical or otherwise). This can go on for weeks or months, and in some cases still goes on, and doesn’t do anything except create discord.

Are there any plans to deal with this kind of ‘under-the-radar’ trolling?

[anon72173902]

@Chapuys

I still feel it would be best to move on from the Coral Crew and have proper moderators who are as independent as Monzo staff.

Agreed, I think Monzo should just scrap the ‘Coral Crew’ it has a stupid name and serves no purpose IMO.

If they want someone to manage the forum e.g. delete, merge and hide topics etc. then they should just hire people internally for this instead of relying on members to do it this way everyone will be the same on here.

[jzw95]

Personally, I appreciate all the work the Coral Crew do. They aren’t perfect (who is?), but this forum would be a mess without them. They do a lot of work to merge duplicate threads and I believe they alert staff when thing are getting out of hand. There isn’t nearly enough staff engagement at the moment to keep the forum running smoothly without the Coral Crew. If anyone has issue with individual Coral Crew members, there’s nothing to stop them from raising the concerns with Richard or Simon, or flagging inappropriate posts. The Coral Crew are just forum users that put in extra time and energy, but definitely not above ‘the law’!

[Jackcrwhitney (Jack)]

To add to this, if there’s anything you feel we can do better or are doing wrong please let us know. We value the feedback!

It can be a lot of work to keep on top of all the threads here so if you see something that you feel needs cleaning up don’t be afraid to tag us and we’ll take a look.

You can tag all the CC at once by mentioning @Coral-Crew.

[nickh]

@Jackcrwhitney

To add to this, if there’s anything you feel we can do better or are doing wrong please let us know. We value the feedback!

Actually, there is.

Up until recently, I’ve read everyone of your posts with the biggest Tom Jones accent.

Then you took the “where is your accent from” test, and you said you don’t have a Welsh accent… This has caused irreparable harm to my forum experience!

@jzw95

I’ve noticed that there are/have been some people who are very good at technically staying within the CoC to avoid warnings

Also agree with this, which is something I mentioned earlier.

It’s all well and good “reading the words, not the tone”, but if 99% of people are reading the tone, perhaps the issue isn’t with the 99%, but with the person writing it…

[gallifreyangirl]

I think its fair enough taking away the second warning on here as listed above as it makes more sense and stops troublemakers. But I don’t think if you have had warnings in the past they should be reset I think they should stay.

[Jackcrwhitney (Jack)]

@nickh

This has caused irreparable harm to my forum experience!

I am so sorry for this, if you’d like to raise it with Richard or Simon you know where they are

@jzw95

I’ve noticed that there are/have been some people who are very good at technically staying within the CoC to avoid warnings, but post seemingly only to troll or antagonise people, with no constructive input (critical or otherwise).

We’re aware of this being an issue within the CC. It’s something that frustrates me on times.

[anon4562461]

Apparently I’m on my second warning but I’ve only ever had one red envelope message and that wasn’t a warning.

What’s the score?

[zombi]

2 nil surely?

[m8tt (Matt)]

@anon4562461

Apparently I’m on my second warning but I’ve only ever had one red envelope message and that wasn’t a warning.

What’s the score?

Not sure Monzo’s CWCO is very good at math, back in the day I got my temporary ban then perm ban all after a single warning / offence. Good think it’s only a forum and not a bank

[patrice58 (Leon)]

They say they treat us and coral crew the same, that’s rubbish as look here. What happens if you break this Code of Conduct?

Just like the main Code of Conduct, we’ll send you a warning if something you’ve said or done seems out of line. On a third warning, we may briefly revoke your status as a member of the Coral Crew or permanently take you out of the programme. But we hope that doesn’t happen!

Hmmm so certain people get the full three while others get the 2 and a straight ban but the conditions above is full of we may, we could, we might…

2nd of all it’s not even a ban after 3 warnings just removal from the C.C. So in reality it’s 5 warnings (at the very least) to be banned how lovely…