About a year ago we updated our Code of Conduct to reflect the values we want to uphold here on the forum, and to explain how we enforce those day to day. Our aim is always to make sure that the Monzo Community is a safe, inclusive place to post and that people enjoy their time here.
Since then we’ve made a few changes to the CoC to add things that have come up. And today we’ve made a change that affects what we’ll do if we think you’ve broken the rules.
From today, we’re no longer sending out 'second warnings’
Previously, we’d do a couple of things if you broke the rules -
First offence: a written warning from us
Second offence: a stronger written warning
Third offence: some kind of action (usually a week ban)
Further offences: stronger actions (we’d usually remove you from the community)
We’ve found that having two warnings before we take an action isn’t enough. It’s meant that people who’ve repeatedly disrupted conversations got away with it for a while before we did anything. And you’ve told us that you want to see us acting quicker.
So we’ve removed the ‘second warning’ step. After a first warning, we’ll give folks a temporary ban, and then remove them from the community if things continue. This change won’t affect 99% of you, and should make sure the forum stays a nice place for everyone.
If you’re already on two warnings, don’t worry. We won’t automatically suspend you now. Just something to bear in mind in case something comes up in the future.
I hope that’s all clear. Let me know if you have any questions below.
And here’s a reminder of our Code of Conduct: