An update to our Code of Conduct - removing second warnings

(Richard Cook) #1

Hey everyone :wave:

About a year ago we updated our Code of Conduct to reflect the values we want to uphold here on the forum, and to explain how we enforce those day to day. Our aim is always to make sure that the Monzo Community is a safe, inclusive place to post and that people enjoy their time here.

Since then we’ve made a few changes to the CoC to add things that have come up. And today we’ve made a change that affects what we’ll do if we think you’ve broken the rules.

From today, we’re no longer sending out 'second warnings’

Previously, we’d do a couple of things if you broke the rules -

First offence: a written warning from us
Second offence: a stronger written warning
Third offence: some kind of action (usually a week ban)
Further offences: stronger actions (we’d usually remove you from the community)

We’ve found that having two warnings before we take an action isn’t enough. It’s meant that people who’ve repeatedly disrupted conversations got away with it for a while before we did anything. And you’ve told us that you want to see us acting quicker.

So we’ve removed the ‘second warning’ step. After a first warning, we’ll give folks a temporary ban, and then remove them from the community if things continue. This change won’t affect 99% of you, and should make sure the forum stays a nice place for everyone.

If you’re already on two warnings, don’t worry. We won’t automatically suspend you now. Just something to bear in mind in case something comes up in the future.

I hope that’s all clear. Let me know if you have any questions below.

And here’s a reminder of our Code of Conduct:


What’s a written warning? Is it the auto-PM you get when one of your posts gets flagged, or is it a more strongly-worded one that’s from a mod specifically to the user?

(MikeF) #3

The latter I believe.

(Richard Cook) #4

It should be very clear when you’ve received a warning. The message should have a red envelope mark next to it, and we’d say something like “this is your first warning” in the message.


So the automatic flag messages don’t count. If you’re ever in doubt, let us know :slight_smile:


Cool, ta.

Still a Good Boy here, then.

(Brexit Day Is Gonna Be Shamayzing.) #6

So what about me then coz I dunno what I am on now?

(Richard Cook) #7

I’ll drop you a DM


I dunno what you’re on either.



Thanks @cookywook,

Can I also make a suggestion?

There are times when a post is flagged simple due to the user (my understanding is that it only takes 3 people to flag a post before it’s automatically hidden).

We are told time and time again to read the wording, not the perceived tone, and whilst some of the flags are absolutely justified, there are some that really make no sense.

Obviously as users, we have no visibility over whose flagging what, but is anything being done about the “repeat flaggers” for want of a better word?

Is it even seen in the same light as the flagee? (apologies for the flag related terminology…)

Or do Monzo prefer to err on the side of caution, and don’t mind the repeated flags on posts which don’t break the rules (despite the user possibly breaking the rules in previous posts)?

(Brexit Day Is Gonna Be Shamayzing.) #10

I think in addition to this there should be a good behaviour thing where if no warnings have been issued after say 6 months of the last then your warning status should be reset

So for instance say if you are on a final warning but have been good for 6 months then that drops to a second and then after 3 months a first and then 3 months later no warnings

Kinda like driving licence points

(Brexit Day Is Gonna Be Shamayzing.) #11

Agreed, some flags I have seen as pointless and is clearly user biased.

Not just talking about my flags btw

(Richard Cook) #12

Great question. We can see who’s flagging what, and also how often we agree with someone’s flags.


So someone with a very low ‘agreement’ score is probably misusing flags in some way. We do get in touch to say “Hey, it looks like you’re not using flags correctly”, and we don’t tolerate using flags to retaliate against other folks. So it’s something we think about.

I’m not sure I agree. If we’ve had to remind you of the rules, that shouldn’t be something that expires. If we’ve reminded you of the rules ever before, it’s all the worse if you break the rules again. So I don’t agree with it resetting.


Great to know!

Not a good score from whoever you got that screen shot from :grimacing:

Yeah, sorry @Danny, but I kinda agree here.

Otherwise you get the troublemakers just biding their time, and there are still plenty of things you can do to stay within the rules, yet cause issues…

(Brexit Day Is Gonna Be Shamayzing.) #14

Then in that case by using the driving licence analogy there would be a hell of a lot of drivers that would not be driving now


It could be argued that they probably shouldn’t be.

(Sarcasm is the finest form of wit.) #16

Yeah but we didn’t pass a test to be allowed to post on the forum… and no-one dies if I veer onto the pavement and hit people with this forum so…

(Jack) #17

I suppose it boils down to whether you believe people can learn from their previous behaviours and change.

Sometimes I do, sometimes I don’t.

(Brexit Day Is Gonna Be Shamayzing.) #18

Well my stuff is from 2017/2018 and I’ve not had a warning for ages so yeah

(Dan Mullen) #19

I completely agree with policing the community to ensure that rules are being followed. That said, there are people who are critical of Monzo who don’t follow the guidelines and there are big supporters of Monzo - in some cases this includes Coral Crew - who don’t follow the guidelines. My perception - and that of many other people I believe - is that the former group are quick to be flagged/warned/suspended whereas a lot more leeway is given to the latter group.

@cookywook can you please consider this and perhaps take steps to ensure the rules are applied more consistently? The current situation tends to make the divide between supporters and critics even wider.


(Splodf) #20

Sorry if this has been asked before.

Does a warning expire after a period of time? Do I get out early after good behaviour?