An update on our work to prevent purchase scams

Firstly, I love the transparency on this topic and I love to see Monzo coming back to being open and honest about things! (It’s why I choose to support Monzo!)

This is a bit of a shame it feels a bit industry-blocking. It would be great if there was a better way for the target bank to be at least notified “there’s a payment soon” but that’s well beyond Monzo’s reach.

Maybe something like you can get a link like https://track.monzo.com/A33GT643F and it’ll say “£200 will arrive to you tomorrow pending checks” so at least there’s proof to a legitimate person that it’s on it’s way? Otherwise I can see this causing arguments of “well i did send x money” etc,

I’ll be honest - I find the temporary escrow thing a horrible idea - if a detailed chat with a fraud specialist that other banks use when they’ve blocked a suspicious payment can’t convince someone they’re being scammed then I doubt a few hours can

I can’t even imagine having to pay for something last minute and getting hit with hours or days of escrow blocks

as a sole trader who helps fairly non-it literate customers with their computer issues, my fear is that my business will be flagged up as “incredibly risky” and the messages will scare the customers in a way not quite intended. I’ve already had this from a customer trying to pay me online with barclays, warning messages were displayed, the transaction was blocked, their account temporarily frozen, and they had to write me a cheque! VERY frustrating to be on the other end of!!!

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Out of interest, are you using an actual business bank account for your sole trader business, or just a standard current account?

Based on that experience, I’d expect the latter, and would guess you’d be less likely to run into such an issue with a proper business account. Part of the checking process involves whether the recipient is a personal or business account, and I’d be concerned and surprised if these measures are impacting folks trying to pay business bank accounts.

business account with mettle

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Well that’s concerning given that it’s essentially NatWest.

I’d hope Monzo are a little bit smarter and less overzealously cautious than a behemoth like Barclays, however.

barclays have always been my most despised bank over the years for various reasons - maybe they have got wind of this and are dishing out punishment…

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Did the customer chose they were paying into a business account though? Barclays gives you the option and often people chose the wrong one, I’d imagine the bank then bases their warning upon that

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possibly not, despite me telling them, and I’ve added clear instructions on my invoice. but unfortunately a lot of people don’t look at the invoice carefully (if at all, apart from amount & account info) and non-it literate people struggle thru these sort of things generally. a lot of my customers I have known for years, but I know they would still be spooked by warning messages when paying me, they would think “something else” might be going on with the transaction. to be fair, having a bank they’ve never heard of doesnt help me - they like & trust the old traditional banks - the fools :wink:

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I wonder how :monzo: will comply with this :thinking:

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I don’t know, that website is unusable for me on mobile. I just get ads that are trying to trick me into installing VPNs :grimacing:

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Not much change here for Monzo - if they think you’re being scammed your already in for a 2-3 day wait for a specialist to ask you questions

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Not reading that, what the f?

They’re missing the cookie pop up too

Thanks Siri

I can just feel the “Monzo are holding the 15k payment I had coming in and now I can’t feed my kids” posts coming in

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Old but gold.

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