No, it’s just a thing people say.
It’s 100% realistic. I’m not sure why you think it isn’t.
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Businesses have repeated that lie long enough, the younger generations started to take that as facts. (Now I feel ancient.)
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People have been calling it Primarni for donkey’s years. The company even acknowledge the nickname on their website:
“4.P-R-I-M-A-R-K
Despite many a debate, the correct way to pronounce Primark is Pr-EYE-Mark, though we’ll accept Pree-mark if you really must, along with Primarni, of course…”
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Monzo have replied stating it’s not them causing the issue, it’s Equifax.
I’ve raised a dispute with Equifax but they’ve said they cannot amend the data without Monzo’s consent as it’s their data. Will wait to see what happens with them.
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Monzo apologised for the customer service and gave me £20 so complaint closed.
Complaint closed, is the issue that led to that solved?
Complaint was Equifax data is wrong and customer service dreadful.
Monzo have confirmed they’ve given the correct data to Equifax so it’s not being caused by them. I’ve raised it with Equifax who have contacted Monzo to confirm the accounts closed and then update my report.
Customer service there isn’t much they can resolve. It’s just dreadful.
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I should close my Monzo account and see how long they take to update Equifax 
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I’d close mine if it wasn’t that most of my family and friends use them, and we all tend to ping money back and forward on there and split the bills.
Their customer service is so dreadful I could never use them for more than that.
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Have to say I’ve used Monzo for the last few years and never had an issue with them. Not had to contact customer services over anything so can’t really comment but everything else has worked. Flirted with Lloyds a couple of times but always come back to Monzo.
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Hopefully you never need to contact them, as you’ll swiftly learn how dreadful their customer support is.
It’s one of those things that you don’t need, until you do. I’ve had to contact them twice in the past 2 years, both times they’ve been so bad they’ve paid out compensation.
Monzo is nothing more than fun money. Anyone using them as their main bank is playing with fire IMO.
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I’ve been mostly lucky with CS tbh.
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Seeing as I’ve only had to contact a bank a handful of times in the last 30 years I’ll take my chances.
May the odds be ever in your favor.
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I waited multiple weeks for a proper response to a fairly simple issue last time I contacted Monzo CS, passed from team to team 
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I found the article below.
TL;DR: It was a myth carried from the US because “the length of your average credit history counts for 15% of your FICO credit score”. In the UK, both Equifax and TransUnion advises closing down unused credit facilities as having too much on hand is bad, while Experian only advises as far as “Try to keep old, well-managed accounts”.
I’ve stress tested Claude for a scenario of what would happen if I need a mortgage in 3 years but have no long standing current accounts and it still says:
Closing a standard current account is often neutral. Any impact tends to come from what is attached to the account, such as an arranged overdraft (credit), missed payments during the switch, or linked credit products.
And crucially — closed accounts stay on your credit report for up to 10 years. By the time the account is removed from your credit and no longer has any effect on your scores, you’ll have another decade of credit history under your belt.
So even in this hypothetical, Account 1’s history from 2018 would still be visible to lenders during a 2028-2029 mortgage application. It doesn’t vanish the moment it closes.
The impact would be mild to moderate, not severe. In 2-3 years, with a spotless payment record on Account 2, you’d still be an acceptable candidate for most mainstream lenders. The scenario only becomes genuinely difficult if Account 2 has any adverse marks, or your file is unusually thin with no other credit products (credit card, phone contract, etc.) to supplement it.
Proof these scores are a load of nonsense, apparently one hard search in 6 months (which was in March and already dropped the score at the time) and not withdrawing cash for 3 months (I haven’t withdrawn cash from a debit card for at least a year or so, and never have from a credit card in my life) is enough to drop my score by 13 apparently 
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Not withdrawing cash on a credit card is a positive high impact.
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How do you manage to go 6 months without a hard search? 
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