After reinstalling the app I cannot login


(Mirko Grewing) #1

After reinstalling the app I am not able to log in. I tap on “Sign In”, I enter my email, I receive and email with the link to log in, but when I tap on it I land on a page where I am asked to transfer £100 to receive a new card.

I already have a card and I would like to access its balance again…


( related to Monzo CEO, Investor in Monzo ) #2

assuming you cant get in app chat for support - try emailing - help@getmondo.co.uk - and they will sort it out for you


(James Billingham) #3

This means that you’ve logged in with a different email address to the one on your account.


(Dil) #4

Mine is slightly different, I get the link and when I go on the link the app re-opens but asks me to enter the email address. Pretty much a never ending loop! :weary:


(Tristan Thomas) #5

Can you try deleting the app, deleting all of the login emails you have from us and then starting again? Thanks!


Been logged out of my app
(Colin Robinson) #6

If this is iOS then there’s also Settings > Monzo > Reset Session

This was used to fix a problem I had.


(Alex Sherwood) #7

Just a quick heads up - one of the Monzo developers has just told me that logging out & back in again resets more settings, than resetting the session so it’s generally the better option.