Ability to flag a transaction for refund?

(Victoria Martin) #1

Not sure if this is possible but having had a few issues lately with returning items for refund and the refund never coming through or being for the incorrect amount it got me thinking. It would be really useful to be able to ‘flag’ a transaction - and then perhaps attach a comment as to why (refund expected or something). That way I can keep track of issues with transactions or expected refunds, rather than ending up forgetting for ages and realising later down the line.

(Simon Woodward) #2

you could always just tag them with #refund ?

(Caspar Aremi) #3

If it’s just tagging a refund, you can use a hashtag #refund or something?

If it’s a payment that is fraudulent and you need to raise a chargeback you can contact customer support and ask them to flag it.


I quite like this idea. Then having a refund centre where you can see all pending refunds and anything coming in that looks like it may be linked there too to mark as the refund (as it may be a partial refund).


Not sure if it’s a bit too niche of a feature for :monzo: to implement. Tags would work just fine for this and you can always add notes and receipts to the transaction. :label: :ok_hand: