A trio of industry-first security tools to help stop fraudsters in their tracks 🔐

It would be great if you could add more than 3 locations, I work at numerous places.

Thanks for the feedback, we’ll look into this.

Also would really like if you could search for the location by address rather than having to scroll and zoom around a map.

:eyes: Keep watching this space over the coming weeks!

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We’re continuing the rollout and have enabled some more accounts this morning! :eyes:

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Open Banking transfers are protected by added security now too - you caught us in our final day of testing this!

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Can confirm this works as I just received a prompt :slight_smile:

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Are scheduled monthly faster payments going to trigger this security?
If I have a monthly scheduled transfer of £1,000 but have my daily allowance set to £500 will I have to go through the additional security?
TIA

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You’ll get an added security check when you set up new scheduled payments above your limit, but not every time the money leaves your account.

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Perfect! As I hoped. :+1:

Thanks, good catch! We’ll look into this :+1:

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On android (well on my Pixel) you can scan on screen QR codes with circle to search

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The QR code can be recreated easily with the string below that you showed, would reset that fyi

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I’d definitely put a ticket in with support to asked for that QR code to be invalidated if I was you, probably some kind of password/token in Base64 format, so if anybody had seen that screenshot they could technically just paste it into any “create qr code” website

It’s why I don’t use Monzo if I’ve got any important money to send, I’ve got no Monzo approved way of contacting them if I have any questions or need reassurance :grimacing:

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My experience with Chase has been the same you’ve just had with Starling when I’ve needed them

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Additional support doesn’t put you the top of the list, it just means generally another team may handle your query with due care.

As for your query, it’s not overly that important, someone would need access to your monzo account first, and then would need to use the QR code to allow them to send a payment.

Wait your turn, and don’t be so negligent in future :joy:

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Who says monzo uses AI? Nobody but a made up Reddit profile probably.

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You expect said reply, but monzo doesn’t have to give it.

It’s first thing in the morning when queues are busiest.

As for AI, people often confuse poor chat handling with AI, and just want to assume monzo and every other company in the world uses it because the person the other end is incompetent. The two aren’t the same.

Monzo should’ve kept all their cops in the UK.

I’m a firm believer every UK company should only source UK based customer service. But I digress.

Probs get a response around or just after 8 when more cops login.

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I’ve fixed my post so it makes more sense :sweat_smile:

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That’s pretty good reply time though - my most recent support interaction was providing the ARN refund numbers from Zilch on Friday and getting a reply on Wednesday or Thursday the next week

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Start/end of the month was always the most manic period, especially in FinHealth :weary:

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I think the point here is that it shouldn’t be difficult to get to support and to a person if you want that. It should not need a hack to get to that point either.

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