Are scheduled monthly faster payments going to trigger this security?
If I have a monthly scheduled transfer of £1,000 but have my daily allowance set to £500 will I have to go through the additional security?
TIA
I’d definitely put a ticket in with support to asked for that QR code to be invalidated if I was you, probably some kind of password/token in Base64 format, so if anybody had seen that screenshot they could technically just paste it into any “create qr code” website
It’s why I don’t use Monzo if I’ve got any important money to send, I’ve got no Monzo approved way of contacting them if I have any questions or need reassurance
Additional support doesn’t put you the top of the list, it just means generally another team may handle your query with due care.
As for your query, it’s not overly that important, someone would need access to your monzo account first, and then would need to use the QR code to allow them to send a payment.
Wait your turn, and don’t be so negligent in future
You expect said reply, but monzo doesn’t have to give it.
It’s first thing in the morning when queues are busiest.
As for AI, people often confuse poor chat handling with AI, and just want to assume monzo and every other company in the world uses it because the person the other end is incompetent. The two aren’t the same.
Monzo should’ve kept all their cops in the UK.
I’m a firm believer every UK company should only source UK based customer service. But I digress.
Probs get a response around or just after 8 when more cops login.
That’s pretty good reply time though - my most recent support interaction was providing the ARN refund numbers from Zilch on Friday and getting a reply on Wednesday or Thursday the next week
I think the point here is that it shouldn’t be difficult to get to support and to a person if you want that. It should not need a hack to get to that point either.