If you’re having issues with Monzo 3D Secure and any particular merchant online as of the full launch this morning, either contact support through in-app chat or thread them here and we’ll take a look into them! It’d be helpful if you could post the name of the merchant as shown in the 3D Secure pa…

I keep getting SMS verification codes during the 3D Secure phase of paying American Express - even though the transaction was via a laptop on their website: all other merchants have been needing to be approved within the Monzo app.

This is sadly intended as it’s a slightly better user experience than people using the American Express mobile app switching to Monzo and getting logged out of American Express, therefore failing the payment entirely. :grimacing: Having said that, I’ve recently gotten myself an American Express car…

I assume the Amex app uses the phone inbuilt browser for 3D Secure flow so detecting on the user-agent won’t be possible (I don’t know if you can use Javascript on the 3d secure page itself to detect screen resolution and report back if it is likely to be mobile or in app). Let me know if I can hel…

The past few times I’ve needed to use 3D secure, I’ve tapped the notification I receive which takes me into the app, but I’m then presented with a white screen. For me to approve the transaction I then have to click ‘back’ to see my feed, where I can then click on the approval no problem.

This was fixed a few days ago :tada:

I fixed this one earlier in the week. :+1: Let me know if you’re still seeing it as of now though! [image] white_check_mark [Android] 3DS confirmation screen is blank Bug Reports This one took an embarrassingly long time to find. sweat_smile Major tl;dr of the bug: It t…

I wouldn’t recommend relying on screen resolution or user-agent… any of this could be faked by a fraudster if they want to get around 3DS.

[image] anon23935806: I wouldn’t recommend relying on screen resolution or user-agent… any of this could be faked by a fraudster if they want to get around 3DS. I’m not talking about disabling/bypassing 3DS: just whether or not the authentication is perform either ‘in Monzo app’ (as it is mos…

Ah, yes. So it has, I’ll get back in my box

Hi @Rika Did any issues around Scottish Power come across your path? Both times I tried, a couple of months back, the money came out (authorised), but Scottish Power website said it failed. Work around was to use different card I reversed one myself and the Cops reversed the other after I sent scr…

[3DS] 3D Secure merchant issues

UK Help Bug Reports

Rika (Scarlet) 2 December 2018 09:47 31

I fixed this one earlier in the week.

Let me know if you’re still seeing it as of now though!

Topic		Replies	Views
Labs Feedback: 3DS 🔓 Monzo Labs	403	15719	22 August 2018
MasterCard SecureCode / 3D Secure Monzo Chat	184	29965	2 November 2018
3DS implementation, negative comment Feedback & Ideas	59	3474	2 September 2018
How we upgraded 3D Secure News & Updates	105	8369	19 May 2020
Launching 3D Secure! News & Updates	230	17601	10 August 2019

[3DS] 3D Secure merchant issues

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