I actually found the beginning of this blog quite difficult to read. I think it’s down to the large amount of explanatory text in brackets right at the beginning which I found difficult to parse. And then the continued use of “Ts&Cs” which, while technically correct, felt dissonant ever time I encountered it. (It also struck me as fun that Monzo was making a grammatical stand after the interesting conversation here!)
That all said, once I’d got into it I really enjoyed it. Particularly the last section about culture - that was ace and is a super important thing often overlooked.
(A slightly side question. Does Monzo have any plans to create a profession to embed writers into development squads? Some places call this content design. Worked properly, it’s transformative.)