So today I had I’ve of those nightmare moments. I used an ATM in the Netherlands and the machine rejected my Monzo card but also ate it at the same time (Usually when someone says the ATM ate my card they mean they entered their pin wrong and it was retained… No I actually meant it ate it, spat it back out but it bent round in the mechanism so my lovely hot coral is there for world to see! And it’s a remote ATM, so nobody can access it to retrieve it!)
Of course after the immediate panic (the crying, the wailing, the uncontrollable why me explosion) I put my level head back on, loaded the app and froze my card and ordered a new one immediately. Phew, life saver!
Out of sheer curiosity I wondered if there was anything else I should do, so hit up support. A very helpful chat man offered to send me my new card to Netherlands, but given I’ll be home for the weekend I declined as it’s fine, I have other means of
It’s not the nicest of experiences but Monzo made it super easy. The only thing that could have made this perfect would be having a backup Monzo card for travel emergencies like these. But in the absence of this, my advice, always travel with other cards. You never know that you won’t need them.