Community: They did (do?) have a forum based system for the credit card including surveys. The survey actually helped design the new paper/pdf bill format in a meaningful way. The forum just got flooded with voices.
I don’t mind giving opinion/feedback/suggestions, and hearing back is even better but having the ability to voice disagreement with strangers and try and change their mind is another thing again.
Pots: I have 1 too many, really. But classic bank means it’s a pain to close (easier to ignore). It’s very good saving for yearly bills, expenses and a little off the top. My current account is a pot for bills. I do think pots will genuinely help a lot of people with budgeting, if they can get it to work right.