Do they have instant transaction notifications?
And a red square icon in a round white circle?? My eyes are burning!! 
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OMG that app icon looks soo wrong get rid of the white arghhh eyes burn
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Still can’t open a current account though.
Also, why would the app be called Personal? Would anyone look in the P’s to find it?
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I guess their Android devs don’t understand the use for each name box when submitting an app in the Play Store… The name is fine in the store, just when it installs that it’s “Credit Card” or “Personal”.
No instant notifcations @TTJJ
Oh! So is it literally just the B app completely? Even the old bright purples, greens? I’m guessing they changed to red, but if there’s no instant notifications it’s just the same app like you pointed out, was going to open an account won’t bother now thanks for sharing 
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Moneyfacts have awarded the Virgin Money Current Account as ‘Outstanding’
I’ll be honest I’m not exactly sure how they’ve came to that conclusion or what they’ve based the decision on.
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At least now we know (or maybe we knew) that these awards weren’t exactly given fairly.
It’s certainly a step in the right direction.
Instant notifications would also be a welcome addition.
I have found the SMS texts to be pretty good in all honesty.
I did have a bit of a frustrating experience when they blocked a transaction to my Monzo account pending a security review.
I passed all the checks on the phone and it was a random transaction that was selected ; no other reasoning behind it.
They then passed it over to the security team to review and I was advised I would be back online within 4 hours… 6 hours passed to then be told I had to wait until a letter arrived with a Reference code.
Letter arrived 8 days later, phoned up, quoted the reference and I was back online within 30 minutes.
Good to see security processes in place however it was a bit excessive given I’ve had experience with quicker methods through taking selfies to verify my identity etc.
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If my account was locked waiting for a letter I would be closing it. What a ridiculous way to run a bank.
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Yeah it’s been a bit of a nightmare since the change over to be quite honest.
Went to give them a quick call today to check something regarding my account - automated voice on the line saying the phones are down and to try again later.
I’m just so glad its nothing serious that needs urgent attention 
I was considering opening an account with them to have as a backup for the free worldwide spending etc but think I’ll leave it. Posting things for security would majorly annoy me as I’m rarely home.
I’ve always been with the Clydesdale for many years as my main account (First account I ever opened) and it migrated to B and then to VM.
Never really had that much of an issue with them until lately to be perfectly honest. Does take one bad experience though!
I just posted this in another topic. Would be interested to hear anyone else’s experiences!
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I’ve just signed up for a virgin money current account as I’m looking for somewhere to move my main nationwide current account to (got fed up with the silly card reader).
First impressions are good, sign up process was easy, fast, and looked good.
The app seems pretty good, not to the same level and Monzo or starling but certainly better than Nationwide’s. I wouldn’t say it’s particularly straightforward to use though, some options are hidden away.
I paid in a cheque using the cheque imaging which got approved within a couple hours.
I transferred some money from my nationwide account and put it in to some pots. As you said, the balance on the account updated instantly but the transaction list took a few hours to update which is a bit strange.So I was able to move the money from my current account to the savings account even though there was no record of the money actually being transferred in which is odd behaviour.
Overall, I’m quite happy with it. I’ll need to test it out for a few more weeks but I’ll probably end up doing a switch to it as my main account.
Have you disregarded Starling and Monzo as your main account?
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I had Monzo and starling accounts which I closed at the start of 2019.
There was something about Monzo that just didn’t sit right with me, honestly can’t put my finger on it but it just isn’t the bank for me. I may just be a bit too “traditional” when it comes to banking. The whole pay point saga was the final nail for me I think, it’s just not good enough really.
Starling definitely felt like a bank I could use as my main account. It’s branding and app feel more “banky” to me which is something I like.
However, I’m going with the virgin account at the moment as I do like the high street presence so I can pay in cash when needed (could use post office with starling but sometimes branches are easier), they have a lot more history (I know Monzo and starling are FSCS protected but still puts my mind at ease), and they have internet banking which is something I like to use (old fashioned). I also like the fact that they have a full range of products such as regular saving account, ISA’s, Credit cards etc as I’ll probably take advantage of a few of them.
Still not totally decided, I’ll give virgin a go but may end up going back to starling. Overall, i just don’t think a full on neobank is right for me for the reasons state above. Plus got the free overseas transactions and withdrawals with virgin and 2% interest on the current account (up to 1k I think) and 0.5% In the linked savings account (won’t make much difference to me as most of my money is in Marcus but still better than nothing).
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