They’re wrong because I think the policies are outdated.
I gave up mentioning anything because I found people don’t really understand how these services work and it resulted in huge delays and conversations with supervisors and all sorts.
Then usually their default response is to just say ‘sorry we can’t do this’ , likely through fear of consequences. Which is understandable because it’s not in the policy that they’ve agreed to follow.
Okay so just after I posted here I emailed them - the support was provided by Travelex and I was apparently due a response within 48 hours… I still haven’t heard from them.
Anyway, today’s the day I went to pick up the dollars. I turned up at the counter, handed over my card and didn’t say anything. The person behind the desk counted out the money, then noticed that my card number didn’t match the number on the order.
I explained that it was a virtual card and the website wouldn’t let me use my physical card, then showed them the card within my app. They then made a phone call to authorise it, and about a minute later it was all fine.
Minor inconvenience, but at least this isn’t something I have to do much, given most places I travel to will either accept MasterCard or have free to use ATMs.
Given that I needed to provide photographic ID too, it would have been really strange if they refused to hand over my order.
So I used my Monzo card contactless on an outgoing easyJet flight a couple of weeks ago, it was accepted and I was handed the goods, a few days later I’m getting payment declined in the Monzo App and the money hasn’t gone out, it is advising me to use chip and pin but when I click that it says expired as more than 15 mins has passed.
Sooo did I get my goods for free? Or will the money be requested some other way? I’m not sure how to pay now??
Had my Monzo card refused on a Norse Atlantic Airways flight. The card worked, but the staff claimed they weren’t allowed to accept Monzo cards
Just use Apple Pay - they can’t see what bank it is (unless they look at your screen). And I don’t think POS can block individual banks.
Yes they can re-present the charge. I’ve had the same thing in Tesco: I was charged and refunded immediately. Then a few weeks later a “delayed payment” appears.