Using a Monzo Overdraft

[bea (Beatrice Borbon)]

We walk you through the process of signing up and using an overdraft on Monzo:

Using a Monzo overdraft

[connorianreilly]

Hey @bea, thanks for the post

I’ve asked about increasing the limit a few times now, what is the process for this? This isn’t even mentioned in the post?

[j06 (Jamie)]

Why does Monzo consistently peddle the myth that one’s ‘credit score’ is even a thing, let alone remotely important? After all, it’s a number made up by companies which don’t even lend, and of my three numbers, Monzo can see precisely none of them anyway.

References to your customers’ ‘credit scores’ are all over your blog, beginning with the Monzo University article, all implying the score is in some way relevant.

You have a chance for some real education about the importance of a clean credit history but seem happy to perpetuate something invented by the Credit Reference Agencies to sell people pointless services to curate these meaningless numbers.

What’s Monzo’s policy with regard to talking about ‘credit scores’?

[kerilizmon (Keri)]

I’d like to know this too - would be great to raise my overdraft a tiny bit now I’m moving all my payments across.

[kennygrant]

Account > Manage overdraft > Change overdraft limit (this is on iOS TestFlight, not sure if it’s in general release yet).

[connorianreilly]

I am on iOS testlight too. I’m using the max they offered me but would like to apply for more.

[anon98360489]

I have excellent credit score… Monzo offered me £100 overdraft but other banks up to £5000.
Monzo forces me to move all my income to them to increase overdraft😡

[alexs (Alex Sherwood)]

@connorianreilly

I’m using the max they offered me but would like to apply for more.

That’s not an option I’m afraid -

@tristan

We give you a ‘shadow limit’ in the background which is the maximum amount you can pick. This is based on factors like your credit score and our internal data about you. You can’t select an overdraft larger than this amount — but we’ll continually review it too.

[j06 (Jamie)]

@anon98360489

I have excellent credit score

…that only you and the Credit Reference Agency can see.

I hate to break it to you, but that number doesn’t mean anything; they made it up.

[Anarchist (Press ‘Help’ search ‘Contact us’ or email help@monzo.com or call 0800 802 1281)]

@anon98360489

I have excellent credit score

I have an excellent credit record (small short term debts, regular income which exceeds all of my spending, never missed a payment) but Monzo refused me an overdraft with no explanation offered.

To be clear, I only applied to see what would happen, so it doesn’t concern me that Monzo refused my application, it just seems to be a little haphazard at the moment.

It’s the first time I’ve ever been refused credit in over 40 years of banking, so it would seem that Monzo are VERY conservative in their lending policy.

[anon44204028]

Even if you have a good record on credit repayments other factors will be taken into account by some lenders like how long you have been settled at your current address or how often you have moved in the last 5 years or if you are renting or have a mortgage. So a simple relocation due to starting a better paid job can still have a negative impact on a decision.

[DaveTMG]

computer ses nooo

[Anarchist (Press ‘Help’ search ‘Contact us’ or email help@monzo.com or call 0800 802 1281)]

Thanks for that info. I’ve lived here since 2001 and am the home owner.

As I said, I’m not that bothered, it just seems odd.

[connorianreilly]

“but we’ll continue to review it” …

more info on this would be appreciated

[alexs (Alex Sherwood)]

What would you like to know?

[connorianreilly]

more information obvisously

how often will they re-check, will they use your Monzo repayment history, account balance, where you spend your money etc. For example, I go into my overdraft because I transfer as much money into savings platforms as possible, if I have a large unexpected payment I’ll utilise the overdraft. If Monzo could see this wasn’t because I was spending money on nights out, they may be more open to upping my limit

[alexs (Alex Sherwood)]

They will tell you why you’re not eligible -

@tristan

If you’re not eligible, we now tell you why you’re not eligible (things like credit score, bankruptcy, CCJs etc). There are some “ineligibility reasons” for which we don’t specifically tell you yet — in these cases you’ll get a generic ineligible message. We’ll add more over time — it’s a case of going down the most frequent reasons first.

& they can see this -

@connorianreilly

this wasn’t because I was spending money on nights out

My guess is that they re-evaluate at different times for different users, depending on when they have new data for your credit report.

[Siri]

@j06

You have a chance for some real education about the importance of a clean credit history but seem happy to perpetuate something invented by the Credit Reference Agencies to sell people pointless services to curate these meaningless numbers.

Yes please Monzo. Be more than a money happy bank. Be an educational tool, this also helps attract parents who want their kids to learn what credit is. Most of them never explain it properly which leads to financial irresponsibility.

Build something like ClearScore which clearly and simply explains what credit is and how to build it. They focus on selling you loans and CC but they explain everything pretty well. I had no idea what credit was and why I was denied all financing options I applied for eg. iPhone upgrade program. Be a financial institution not a business. And if people are more informed they’ll default less on their repayment so it’ll help you too.

[alexs (Alex Sherwood)]

So they should do more stuff like this then?

https://monzo.com/university/credit-score/

[Siri]

Haha yeah pretty much.

Good job. Finally something done quickly. /s