So I’ve had the error when trying to withdraw some funds from one of my pots so that I can physically draw some out. This was nearly 2 hours ago. I can’t call Monzo, on Twitter they replied asking for my email address and then have ignored subsequent messages since. The in app chat has been useless. No responses.
Now what I would like to know is, seeing as it doesn’t look like I will be able to access my money anytime soon… If I choose to close my account, what happens to the funds? It doesn’t show this option.
I desperately needed to withdraw cash 2 hours ago, this is completely unacceptable. My blood is boiling with rage. Awful customer service.
EDIT: I have been trying to respond to messages all day, but they are not being approved! Okay, so the ‘error’ was a ‘Sorry there was a problem, please contact us’ when trying to withdraw funds from Pot (not 24 hours, it is instant). I tried to call Monzo but ‘lines are busy, try later’
Anyway, they closed my account, they say, and I’m stranded abroad. I love how they say ‘I understand your frustration’
It’s my main account, so I was of course very angry yesterday evening, such is life.
Good humoured responses here, well done