Hi
I’ve recommended Monzo to a couple of friends recently and they seemed excited about opening a Monzo account, until they went on Trustpilot and read all the negative reviews about accounts being frozen for no apparent reason.
This has actually made me feel concerned about my own Monzo account and I have to be honest, I’ve felt like transferring all my funds to Starling or just back into my HSBC account (which I hate, but at least seems more reliable when it comes to ‘freezing accounts’).
So my question is: SHOULD I BE CONCERNED ABOUT THIS?
I read here that those are just ‘fake reviews’ written by competitors or clients of these competitors. Well, should these reviews be ‘fake’, why would Monzo reply by saying ‘they had a reason to freeze the account’ instead of just reporting the ‘fake reviews’ to Trustpilot , or instead of simply confronting the reviewer.
Something seems fishy here and I’d really appreciate an official response from Monzo, not just their loyal customers (who would blindly defend Monzo just because they like Monzo - and I like Monzo too, otherwise I wouldn’t have made Monzo my main, everyday bank account, but I also like not having to worry about my account being frozen or closed without any reason).
So… any thoughts? Any solid information on this? 
Thanks!