Hi there
Had anyone else had trouble adding their Monzo card to the LoungeKey website? Mine keeps failing when trying to authorise the card through the Monzo app. No one seems to know why this is happening?
Thank
HI @KP7763 & welcome 
Have you had any other card tied to the same Loungekey account (including a Monzo card with a different number) ?
If you have then it’ll never work, unfortunately.
Amazingly - Loungekey operates with a one-card, one-account structure. So if you want to change to a different card, you must create a new, blank, Loungekey account and then add the required card to the new LK account. You have to do this for every card change!
I also had a similar experience when my card expired. I’m sure I reached out to the loungekey support team to fix it
Thanks, Loungekey Customer Services seem to be unaware of this.
I can’t sign up either. Issues with form validation on my address saying I have special characters when I don’t. Tried a few times now.
I’ve seen a few people run into the same issue. Sometimes the LoungeKey site doesn’t play nicely with Monzo’s authentication flow. A quick workaround that’s helped others is to try authorizing the card on a different browser or using the Monzo app to generate a new card token if that’s an option. If it still fails, contacting Monzo support directly usually gets it sorted.