Training for our Leaders

[alexs (Alex Sherwood)]

@jamesbrierley

The interaction with the community has the ability to make or break someone’s opinion of Monzo. It make’s sense to me that Monzo should want to ensure this interaction is as positive as possible.

Just to clarify -

@simonb

Ultimately the “Leaders” represent our users, not the company.

we’re working on redefining Leader’s roles to make that clearer so watch this space