Starling Feedback

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5225

A faster & more reliable app. Better API. More granular card controls. Better payee management.

2 Likes
5226

Weirdly my app seems to take ages to load, is that just me? :thinking:

1 Like
5227

Partial account switches.

5228

Mine takes about 5 seconds including Face ID (which is mandatory and I hate that fact).

But open the app is always smooth where as Monzo lags every so often.

1 Like
5229

Think thatā€™s similar to mine then. Must be imagining it!

5230

I do wish Starling would load the address/map for transactions by default, rather than me having to tap the button to load it.

2 Likes
5231

Have they changed this very recently? It previously loaded the map behind, no button pushing needed.

5232

Itā€™s been like that for a couple of months.

There was some BS about them making improvements to the entire screen which of course havenā€™t materialised.

More to do with the Google Maps API fees IMO

4 Likes
5233

I always have to press Show Address :man_shrugging:t2:

5234

I did wonder if that might be something to do with it

5235

I think it must have been after August as I swapped my monthly spend to Monzo and left Starling with goals. I bet they did it for cost saving since Google started charging.

1 Like
5236

Google have charged for Maps API calls for many years when it comes to commercial usage.

5239

Would be good to see them include a free month of maps data with every international card replacement :smiley:

7 Likes
5240

Who charges to deposit cash?

1 Like
5241

Not sure if you saw this:

https://community.monzo.com/t/cash-deposits/48623?u=hatticus

5242

Thatā€™s incredibly disappointing.

4 Likes
5243

Iā€™d rather pay a quid to deposit cash than not be able to pay it in at all, al la Starling and their false promises of Post Office deposits. Which when it does rolled out sometime never may also have a fee attached to it.

Before you say it, I donā€™t have access to a NatWest branch.

The fact that Monzo are rolling out Cash Deposits in advance of Starling after all the discussions about it is just embarrassing.

1 Like
5244

Is it though?

If youā€™ll happily pay Ā£1 per cash deposit then be my guest but Iā€™ll continue to make my free deposits with Starling and my legacy bank.

If Starling charge for the post office service then iā€™ll continue to do what Iā€™m doing and ignore the feature (Monzo and Starling)

3 Likes
5245

You said yourself that Starling already offer cash deposits via NatWest (whether you personally can access a branch or not), so this is a bit disingenuous. Monzo certainly have got them beat on the number of locations though, no doubt :+1:

2 Likes
5246

I guess I should have said a proper way of depositing cash rather than a round about way that has been criticised heavily for not working due to poor training in the remaining NatWest branches if you can find one.

The embarrassment comes for them fact that Starling have been dangling Cash Deposits like a carrot for well over a year now and still have nothing to show for it.

I just hope that when they do launch it, it meets everyoneā€™s expectations.