Starling Feedback

Have they changed this very recently? It previously loaded the map behind, no button pushing needed.

It’s been like that for a couple of months.

There was some BS about them making improvements to the entire screen which of course haven’t materialised.

More to do with the Google Maps API fees IMO

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I always have to press Show Address :man_shrugging:t2:

I did wonder if that might be something to do with it

I think it must have been after August as I swapped my monthly spend to Monzo and left Starling with goals. I bet they did it for cost saving since Google started charging.

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Google have charged for Maps API calls for many years when it comes to commercial usage.

Would be good to see them include a free month of maps data with every international card replacement :smiley:

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Who charges to deposit cash?

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Not sure if you saw this:

https://community.monzo.com/t/cash-deposits/48623?u=hatticus

That’s incredibly disappointing.

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I’d rather pay a quid to deposit cash than not be able to pay it in at all, al la Starling and their false promises of Post Office deposits. Which when it does rolled out sometime never may also have a fee attached to it.

Before you say it, I don’t have access to a NatWest branch.

The fact that Monzo are rolling out Cash Deposits in advance of Starling after all the discussions about it is just embarrassing.

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Is it though?

If you’ll happily pay Ā£1 per cash deposit then be my guest but I’ll continue to make my free deposits with Starling and my legacy bank.

If Starling charge for the post office service then i’ll continue to do what I’m doing and ignore the feature (Monzo and Starling)

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You said yourself that Starling already offer cash deposits via NatWest (whether you personally can access a branch or not), so this is a bit disingenuous. Monzo certainly have got them beat on the number of locations though, no doubt :+1:

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I guess I should have said a proper way of depositing cash rather than a round about way that has been criticised heavily for not working due to poor training in the remaining NatWest branches if you can find one.

The embarrassment comes for them fact that Starling have been dangling Cash Deposits like a carrot for well over a year now and still have nothing to show for it.

I just hope that when they do launch it, it meets everyone’s expectations.

I think ā€œnothingā€ to show for it is a bit harsh.

Monzo have just said they would need to change all their cards to offer PO deposits… Starling have been working on doing that very same thing (whilst offering the NatWest deposits in the meantime).

I’m not sure ā€œproper wayā€ of depositing cash with PayPoint (or Post Office for that matter) is accurate either - PP, PO and NatWest are all 3rd parties that Monzo/Starling rely on.

I’d expect Starling to offer cash deposits for free - Although I wouldn’t use it anyway (and I also expected Monzo to do it for free, so my track record is 0 from 1 so far :joy:)

I doubt cash deposits have been high on Starlings radar because… They have been offering it for months.

So the fact they went to the effort of changing the cards over, and working with the PO (which sounded painful), is testament to how much they want to offer it to their customers.

It’s win win for everyone that Monzo and Starling customers will both be able to deposit cash soon :smiley:

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Hope you don’t lose your card abroad or need a statement.

Just out of curiosity what would happen if i lost my card abroad with Monzo? Do you know cause i dont? Id just freeze the card and reorder when i get home.

I have backups in place (Monzo/Starling/Legacy/Credit)

I havent gone #fullmonzo in the same way i havent gone with Starling. I just use it for when I need to take more cash out on holiday than Monzo allows for free.

If anything the fee for cash deposits has made my want to use my legacy bank for pay/deposits and other core banking things even more :slight_smile:

Monzo do send free foreign card replacements (when abroad).

Don’t know what the delivery time is like, but I’ve seen people report back that they were very happy with the service.

But comparing foreign card replacements to cash deposits is just ridiculous… 1 will possibly never be used, and the other is a basic banking feature (at least it has been for many many years).

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Thanks Nick, yeah I cant ever see myself using that because neither Monzo/ Starling have done enough to warrant me using them as my sole Current Account, so ill always have a backup ( and never be away longer than 3 weeks to merit the need to send the card to me)

I agree its a core banking functionality and one that shouldn’t be charged for in my personal opinion.
Lets hope it is revisited down the line although I wont hold my breathe.

Honestly I haven’t felt as disengaged from Monzo in the way I have today since the prepaid days, makes me think Monzo may never make that step to being my sole bank and replace my legacy bank completely without me making some sacrifices.

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Different users will have different needs of course, but it’s very close for me.

In fact, if it wasn’t for the potential issues around CRA’s (only reporting to one), and the fact I’m OK with managing multiple accounts… Monzo would pretty much do everything I need.

I’ve come around to the conclusion that Monzo doesn’t want to be your sole account, and will never be able to offer things that others can - So if you are happy to maintain different accounts for different purposes, I think you are in the best position to take advantage of what is on offer to you! :smiley:

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