Unfortunately I still need to use Starling for business, and receive international payments through them. Anyone else ever noticed how unhelpful their entries are for them. 
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I would assume once Euro accounts are active, how they process payments will change. But right now, yes its not that helpful.
It isnât just Starling that does this though. Its all part of the MVP delivery process and Monzo does exactly the same
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Agree, but Iâve not then seen Monzo avoid all feedback and leave it in its uncompleted form.
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I really disagree with this - product plans are pretty worthless when they come into contact with reality and customers, and businesses which donât learn from their customers are doomed to fail.
The main driver of growth, recommendations and product-market-fit is listening carefully to customers, because their needs are varied and surprising and often donât conform to the solutions they are forced to use. Often very small changes suggested by customers can have a big impact on how useful something is - things like ordering of lists, or filtering options.
By that I donât mean listening to the most vocal ones or just reproducing what customers claim they want, but if 20 of your customers tell you the same thing is not as they expected, youâre probably wrong, and should adjust your plans to address what the customers want, not what you thought they might want before you exposed the product to users.
Monzo still has a way to go on that front as well, but it appears Starling have not learned that lesson at all and if anything are doubling down on their greatest weakness - their refusal to listen to customers.
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Do you mean you disagree with what Starling are doing, or disagree with my statement lol.
It seems like you agree with what Iâm saying (that they are doing what they want and sticking to their own plan)?
Whether it works or not⊠Only time will tell!
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I disagree that it can work.
If that is their plan (to ignore customers and do as they think best), I expect theyâll be shut down and sell the business to RBS (and given recent reveals about a deal with RBS that may indeed be their plan, if they donât care about customers I guess it could work out nicely for their directors/investors).
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On a more prosaic note, is it not quite a while since they issued an update, at least on Android?
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The most recent android update had everything in the last two iOS releases I think,
Theyâve had long delays getting iOS app updates approved which might be why it appears theyâve released more updates to iOS than Android
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Iâm a little confused 
I think we might have crossed Monzo and Starling comments here. I was referring to Starlings last two iOS updates contained all the stuff released in the last android update
Ooops my bad, I thought I was in a different topic 
The forum closure does make me want to switch away from Starling. Not that I used the forum that much, but I felt it was important.
Sadly Monzo features arenât quite up-to-scratch, so I canât switch yet. Even worse I think their pots implementation may never be as good as Starlings; Monzo users are now stuck with a UX model that doesnât really work.
(And pots are the main and most important feature I want from a bank)
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They just need to look at the Twitter and Facebook feeds of some other new startups that donât have a forum, to see how embarrassing it can be having it public on social media, rather than controlled on a forum.
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Whatâs whincingly bad is this, and other conversations are carrying on regardless. But Starling have ceased to âownâ the conversation on their own terms and now have no way to reply to criticism here and on other unofficial fora.
Now, theyâd be suicidal to be not actively checking this thread daily. (It would be horrific if they had their heads in the sand, but it wouldnât surprise me.)
But if they are (and they really should be) reading this all they have achieved is to silence their own right to reply and ability to manage criticisms and expectations. Any âconversationâ can only ever be reactive on Twitter, whereas their forum gave them the ability to be proactive.
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Any conversation on Twitter is just scripted copy pasta anyway, not seen Facebook but Iâd guess itâs the same there also.
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Mmm, sounds delicious! 
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Not convinced that social media, trust pilot or forums affect the majority of customers.
The product has to be something I need/want. To make me choose one supplier over another I need a USP. To keep me with that supplier I need great customer service.
The USP can be price or at least a saving (foreign use in Starlingâs case). I will now happily deal with Amazon even if it is not the cheapest (only Amazon mind, not marketplace sellers) because of the delivery and great CS if anything goes wrong.
Obviously the inhabitants of this and Starlingâs forum are peeved that they can no longer contribute but I bet the vast majority of Starling customers donât even know about the lack of a forum.
Starlingâs CEO had the vision and the banking experience to put in place a challenger. Time will tell if she is right. From an investment point of view if a sale to RBS gives a profit it is a success. Even if Monzo has the best UI and CS if it doesnât make a profit it is a failure from an investment viewpoint.
Whilst thatâs certainly a fair opinion to hold, Iâd argue that the failures of the banking industry have come from the banks focusing on the bottom line and âthe investment point of viewâ at the expense of doing whatâs right for the customer.
I personally believe in this so strongly that when I first interviewed at Monzo two years ago, I asked my interviewing panel what was more likely within a 5 year period - an acquisition or an IPO? If the answer to that question wasnât what Iâd hoped, I might not be here now. Tom and the senior team believe, as do I, that being acquired would be tantamount to giving up, and admitting that weâd failed to deliver the disruption that we believe in.
Other companies might think âIf you canât beat 'em, join 'emâ. Thatâs not us. You donât change the status quo with legacy thinking.
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I meanâŠsurely you see some irony in your own criticism thereâŠsurelyâŠ