I thought similarly until I really looked into matters, and talked to Starling(s). I think there’s something rotten at Starling, and it starts right at the top, probably ends there too.
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I would have said Microsoft v Apple…
Well, it might if the bank with x5 less customers hadn’t had more money put through it last financial year… But let’s not rehash trying to compare apples with pairs. 
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It would be awesome to get this back on track without resorting to snarky comparisons.
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Would not mind being forced to have shares in Microsoft mind. Both are doing very well despite differences in tone
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Curious as to how you respond as an apparent ‘public servant’; not complaining, it’s refreshing. That or your account and public persona aren’t linked.
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I believe the point, while I have no prior knowledge or vested interest, is that you’re trying to control the narrative, which isn’t appreciated or necessary. We’re all adults here and nothing has been overly offensive to any individual or group.
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Well if you cannot see it, then it half proves some of the points about the coral crew
The differences between Monzo and Starling are almost totally in the tone and comparison, and if you find that snarky then so be it as that is what it is to someone in both camps
I do not feel totally comfortable with the culture of Monzo as compared to Starling, but they are working more towards a product I am looking for
Just a few points:
It is not how many customers that matters, it is what the customers are doing with their account. I now use starling as my main account as it is more complete and a step ahead of Monzo. Starling will earn 5x as much money from me compared to Monzo, so the customer count overall is irrelevant.
Due to what could be considered “Professionalism” image, they may be more likely to attract more investment compared to taking the so called open approach, and might be another reason for closing their community page.
As they move to target the business sector, the last thing they need is a open forum full of trolls or dissatisfied customers. Lets remember, only those who are not satisfied with the service will be logging into their community pages.
Monzo on the other hand, if you have a problem or a question they virtually indirectly invite you to visit the forum rather than contacting their online customer services.
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I wouldn’t equate Coral Crew or Starling Gurus with the company. Both are a mix of individuals (obviously selected for their support or the company), with differing views and varying degrees of zealotry.
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As mentioned above, by me and others, you’re all welcome here. Try not to be irksome though, and you might even get to stay! Not my decision though - I’m just Coral Crew. 
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Thas is what I love, and Monzo have no plans to match this. It’s a shame other areas are letting the business down - and by that I mean customer services and management, not the community. So close and yet so far.
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Fair enough, we can only comment on our experience. I’ve had some issues; nothing drastic. Others have had worse issues. In comparison, Monzo is extremely slow, which isn’t ideal. But my experience is good service when they finally answer, which I can’t say for Starling even given faster responses at times.
Edit: for what it’s worth, it’s important to remember that we don’t owe banks anything. Banks want people as customers as they make a generally quite good profit. The fallacy I’ve seen promoted at times that we owe banks something is insanity.
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Hey Manda
The emoji looked wonky on my phone so I binned it. No, not my birthday.
But I’m enjoying the thread nonetheless. It’s like two adversaries have finally met face-to-face and, when it comes down to it, the battle isn’t quite as bloody as the audience thought it might be.
A bit of venting going on, not surprisingly, but I’ve a feeling this is going to subside rather quickly. I predict a gentle simmer by tomorrow evening.
Some of my Starling colleagues have waxed lyrical since the shutters came down. I’ll not. They’re better at it than me.
I’ll miss talking about the next Starling feature (or the one that has just gone a bit wrong). I’m annoyed I’ve been denied that.
But I think we’ve still got two very promising banks and I’m part of both. That’ll do me.
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This topic is temporarily closed for 4 hours due to a large number of community flags.
@anon97138481 @Gaoler It was a different woman I referred to. An older woman.
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