No problem, I think we’re both on the same wavelength here! 
Wow swift turnaround… will be interesting to see how it pans out
My guess would be that Starling had internally discussed removing it altogether, and this was a great excuse to get something done, whilst simultaneously letting the hardcore fans feel they were being involved.
The decision would have probably come eventually, but certainly not as quickly as it has.
As for why it was there @HoddzDJ, I honestly have no idea.
It was never a pre paid card, and I didn’t even know it existed!
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I suppose we don’t know how many Starling users actually used the feature. Since they never had pre paid and had FPS from the start. It may have been used very little.
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Anne said it was an incredibly underused “feature”.
There’s a possibility they thought no one would even notice (not completely sold on this thought though 
)
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I think they may have added it seeing how quickly people were picking up Monzo. But since it wasn’t utilised much and Monzo are planning to make changes due to high fees why keep it 
I guess.
This sounds plausible. Sill surprised on the speedy turnaround!
I’m not sure on the Monzo comparison.
I don’t know when they introduced debit card too ups (can anyone help?), but I would have thought that they would have wanted to have a feature that Monzo doesn’t have (or is looking to remove).
Especially if not many people use it, and therefore don’t cost them much in the grand scheme of things.
It’s all guesses though, and the reality is, I have no idea!
Users that use card top ups cost Monzo twice as much at the moment.
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Ok? But Anne has said hardly anyone uses it at Starling, so it won’t cost them much money.
No she only said that the majority of users don’t use it at Starling.
https://community.starlingbank.com/t/adding-money-via-debit-card/7624/49?u=alexs
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Are you really arguing over the wording?
Ok, the “majority” of users don’t use it at Starling, so it’s not likely to cost them much.
Just… why did that need to happen?
Monzo has 150,000 people who still use it - A very big difference.
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Hopefully Starling is going to carry on growing too..
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150,000 users isn’t the majority of Monzo’s userbase. It could be worded the same here by Tom if he wanted.
Even though not the majority they cost Monzo a lot! 
So who knows it could cost starling a lot 
It’s all relative.
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I was just blown away by it all this evening, truly sensational.
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If you read their forum, I don’t think you’d say that.
It’s obviously impossible to know how many users are using it, and how much it’s costing them.
I think it’s great they are getting rid of it.
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Exactly… so it could be costing them a lot. My guess is it’s a cost they want rid of but it’s really not worth discussing any more since we don’t know.
I have read their forum BTW.
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The feedback regarding the removal has turned to a comparison of monzo doing the same. Interesting to see how they compare it…
https://community.starlingbank.com/t/adding-money-via-debit-card/7624/184
Not sure how it was exaggerated when it was shown in the accounts
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I’m going to be in the minority here (given this topic) - But I really don’t think it’s healthy to discuss what the people are saying on the Starling forum.
If you want to discuss it, why not head on over and do so?
But pulling snippets out every now and then just ends up with a misinformed view.
Unless of course this topic changes to “Starling Community Feedback” - In which case it’s perfect
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