Looks like more rigorous moderation over on the Starling forum.
The original post – https://community.starlingbank.com/t/loans-how-to-video/8702 – had a number of questions and comments and was then suddenly disappeared.
This was noticed and a thread opened to ask what happened – https://community.starlingbank.com/t/another-post-deleted/8710 – resulting in a personal response from Anne Boden herself, stating:
Dear Community Members
The Community is intended to be a safe place for people to discuss the the wonderful world of FinTech and new ways of banking.
I founded Starling so that people could benefit from a fairer bank and I want Starling to be inclusive. However, I have every intention of keeping the community a safe place for our customers and staff.
Regards
Anne.
WTF is that for a response?