Not sure if this has been asked yet but has anyone gone through the Monzo complaint procedure regarding pots, balances and overdrafts?
I’m not too sure, based on the current wording on their T&C’s, they’d get the Financial Ombudsman ruling in their favour should it escalate that far.
Really feeling the Monzo love in this topic. Wow.
We all love Monzo, we just want it great not so so. The heated discussion is because of a passion for the company. If there was little or no debate it would mean we don’t care, yet we care a lot.
I’ve had three posts flaghed for nothing. Censorship at criticism. How very Monzo Community.
Well, having looked back to see which ones you’re referring to (I could only find two), they weren’t exactly adding anything positive to the conversation, were they? Perhaps you could take this reaction on board and consider how your posts might be taken in future?
Is that the criterium for reporting nowadays, though? If so, I’d report this post, please, because I don’t feel it contributed much either: 
I have also in the past had my posts reported, just because they were against popular opinion. I have a thick skin, so it doesn’t bother me. But I think it’s very inappropriate by whoever is doing it…
tbutz:
they weren’t exactly adding anything positive to the conversation, were they?
Doesn’t Starling staff remove comments they don’t perceive as being positive, though? Without it even going through the flagging process or informing the person first to clarify their intent?
What’s they got to do with anything though, really? Unless two wrongs make a right?
So?
)Posts can be flagged for numerous reasons, including being off-topic (as mine have been before). If other posts haven’t been flagged despite criticising Monzo, then it was likely flagged for the way you responded or the person you responded to? Implying that only Monzo community is the only place this happens seems rather premature
I didn’t imply its the only place, but it certainly has form in it.
My post simply said the previous post description of how a service worked was “wrong”.
Haven’t we been told time and again to respond to message rather than tone?
Well you specifically said “How very Monzo community”. That implies it’s just here.
that implies it is here for sure but not just here, there is no qualifier in their sentence
It’s singling out this forum. It has that very implication.
To the Starling users, what stops you making an overdraft goal, filling it to your overdraft limit, and never paying overdraft fees again?
I’d like the option if a dedicated pot could be marked for it (even if it had a limit of 1/2 maximum overdraft or something), but it removes the point of saving if any pot could be used for it - you think you have £x saved, but in actuality it’s only £x - overdraft.
No, without a qualifier, unfortunately you are incorrect.
Anyway…it’s way off topic now.
Monzo unfairly charge people for being in overall credit.
This is fact. This is unfair. And this is against their own T&C’s.
Discuss.
I think flagging something is just easier to signal for potential moderation or take it into a DM rather than removing or unlisting a thread entirely upfront. I’m not sure which posts are flagged since I don’t seem to see them in this thread?
There were so many comments made about how Monzo chose to deal with Pots/ overdrafts etc., with lots of criticism and suggestions for improvement, so surely a ‘rabid Monzo fan’ would have flagged all of these posts if they disagreed with all opinions that criticise Monzo? But anyways if something is flagged and it doesn’t violate the COC then it’s not going to be removed. This didn’t happen on several highly emotionally-charged topics that even staff weighed in on and disagreed with, so even if someone has a personal grudge and flags all your posts just because- your comments will still be there
Unless you define a pot as a separate account.
Which despite what people say, to me they act as such (even if they don’t have an account number).
Plus If your balance is below zero - your displayed (available) balance does not include pot balance, and never has. Total balance might be the confuser.
Defo agree that T&C should be updated if there are any discrepancies that several people have pointed out. The overdraft is something I don’t use often, only as a bridging gap between waiting for funds and for the handy £20 buffer, so if people are relying solely on Monzo’s overdraft to live month to month, then it might not be the cheapest option, but it’s definitely not the most expensive either.
Compared to Starling, it’s more expensive up to a certain amount, but I think Monzo’s blog posts about mental health and dedication to helping those in long-term debt means that users who are living perpetually in overdraft are offered some form of recourse from their bank and it won’t be exploitative like a lot of fee-free overdrafts for students work out to be.
I sort of zoned out after all the back and forth about Ian’s fridge but imo being in debt means you’re spending your future money. In that vein, being in your overdraft but not being charged till it exceeds the money you have in Goals means you’re spending your savings in the future but pretending you still have this amount. If Monzo chooses to operate like this and they have taken steps to ensure they’re not exploiting the debt of others for profit then it’s something I don’t have an issue with. Whenever I dip below 0 I’m sent a notification so I’m never caught out and have to pay charges.
If this is something a user does not like or agree with the value/pricing of there are several competitive overdraft rates that they can take up with other legacy banks too(like other insurance/ bundle plans that many still retain elsewhere). There is no point sticking to a plan that doesn’t suit one’s spending habits.