Oh crikey, is this still going on?!
I’ve avoided getting involved but here’s my view: Monzo needs to sort out the definition of “account”. It’s confusing and leads to arguments like this.
I can’t get excited or angry about the way that Monzo charges for overdrafts. I know the rules and understand when I will / won’t be charged. It seems that others aren’t as clear, though, therefore it would be helpful for Monzo to be explicit about it.
If I had a choice, I’d pick the Starling model of offsetting pots against overdraft. I’m confused that people find this way of calculating charges confusing. But, as I say, the current model doesn’t cause me any particular hardship.
As I’ve said before, I’m mindful that when pots can be held with external providers then they will need to be presented in a consistent and non confusing way. More thoughts on that here. I think this might be one of the things leading to the current confusion.