Say hello to iOS Health team at Monzo 🍎 🩺


Don’t have another day to compare it to, but the “possible” text shows on downdetector when there’s 10-25% more reports than average for this time, but not a huge spike

They’re looking into it

About time you’d be inclined to say.

If only they could’ve started investigating it yesterday.

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Same issue here, I’m with VM but also tried over mobile 4g and still spinning and not updating no, can’t see card details or anything. Very annoying! At this point I think I have had the issue for about 24 hours.

Hey Niall, look at this thread there might be a solution here for your issue

Taken from https://monzo.statuspage.io

If you’re still having issues after performing the actions suggested then you need to contact support.

That status update was a whole day after the outage was first reported. The issue began on June 7th, and wasn’t resolved until the afternoon of June 8th. A few hours after they began investigating.

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As @N26throwaway says, it took 24 hours for them to update the Status Page.

If the issue wasn’t fixed I wouldn’t even be able to contact support because the app didn’t work.

I’ve opened a complaint now anyway so I’ll see how that gets dealt with.

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Sorry, was just trying to help! :person_shrugging:

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Wonder what the cause was?

As seems a small minority impacted as far as I can tell.

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Apologies if my tone came across a bit rude. Wasn’t my intention.

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No idea. Would love to know though.

Definitely something on their end, given that they were able to fix it without a client update.

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From my experience we’d have a reporting agent that watches for the app failing to contact the core infrastructure on the users device, and then would log that on a secondary infrastructure. Usually a 10-15% failure increase initiates auto-emails and calls to the whole team

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