Donāt have another day to compare it to, but the āpossibleā text shows on downdetector when thereās 10-25% more reports than average for this time, but not a huge spike
Theyāre looking into it
About time youād be inclined to say.
If only they couldāve started investigating it yesterday.
Same issue here, Iām with VM but also tried over mobile 4g and still spinning and not updating no, canāt see card details or anything. Very annoying! At this point I think I have had the issue for about 24 hours.
Hey Niall, look at this thread there might be a solution here for your issue
Taken from https://monzo.statuspage.io
If youāre still having issues after performing the actions suggested then you need to contact support.
That status update was a whole day after the outage was first reported. The issue began on June 7th, and wasnāt resolved until the afternoon of June 8th. A few hours after they began investigating.
As @N26throwaway says, it took 24 hours for them to update the Status Page.
If the issue wasnāt fixed I wouldnāt even be able to contact support because the app didnāt work.
Iāve opened a complaint now anyway so Iāll see how that gets dealt with.
Sorry, was just trying to help!
Wonder what the cause was?
As seems a small minority impacted as far as I can tell.
Apologies if my tone came across a bit rude. Wasnāt my intention.
No idea. Would love to know though.
Definitely something on their end, given that they were able to fix it without a client update.
From my experience weād have a reporting agent that watches for the app failing to contact the core infrastructure on the users device, and then would log that on a secondary infrastructure. Usually a 10-15% failure increase initiates auto-emails and calls to the whole team
Monzo appears to be having a heart attack at the moment, I was able to claim my early payday - but itās been 20 minutes, no notification, but they money has gone in, however it has not updated
I had quite a delay in getting paid early, then various error messages when I was trying to sort the funds. All done through now but was definitely a notable problem earlier.
Dunno if this team still exists or if this problem is for them but in iOS app the flickering on the map in the transaction screen is very jarring. Iāve noticed other areas of the app flickering, like on the new Explore tab, the cards flicker slightly. Itās more noticeable in dark mode. Ive reported in the TestFlight app as well. Iād love a fix for it.