I have used Revolut recently to sell my crypto coins but not via their crypto service.
Its great to use with Coinbase as you can make use of spinning up EUR account and getting an IBAN number. I then link and send my money from Coinbase to Revolut, exchange it to GBP and either send it to my main account (monzo) or use the card.
Also premium is month free trial which then allowed me to order a free premium card with express delivery.
Going to France in couple of weeks so want to try them both.
Came here to share my (brief) experience of using Revolut. In short, I wouldnāt bother with them. For full explanation read onā¦
I signed up for cheap international transfers, because thatās the one feature Monzo doesnāt support that I really needed. I have a large amount of Euros that I needed to transfer to the UK, and the cheapest and simplest way appeared to be by using Revolut. Why? Because the receiving bank account needed to be in my name, so using TransferWise was not an option. I also thought it would be great to have separate currency accounts for when I travel too, so I ended up paying for their premium service.
The problems came when I realised the paltry limits Revolut place on each account. I have no issues with verifying my ID and providing source of funds etc. It was more the way Revolut handled the process that really ground my gears.
To start with, their response time is nothing like Monzo. You might wait a day or two before hearing from anyone. They style their support as in-app chat, which sets certain expectations. They would be better off providing support via email, as that is the typical response times youāre looking at.
Then you have the issue of the app not always sending you a notification when you have a new support message. So because it takes so long to receive a response, you obviously donāt sit on the app waiting for a message to come through. So you miss their replies. Then because they donāt get a reply instantly from you, they sign off from the chat. Next time you reply, you get a different support agent eventually respond. So what you get is a time consuming support experience where you have to explain everything every time you reply.
Yes, for some reason, each support agent doesnāt appear to read the previous messages. So you have to explain everything again every time you do anything theyāve asked, like submit payslips for verification of source of funds. They also like sending you template responses and not actually dealing with your specific request. This instantly frustrates me.
Then thereās the issue that English doesnāt appear to be anyoneās first language. They constantly miss the intricacies of the language and donāt understand what youāre saying, even when you try and speak as clearly and simply as possible. They also find it very difficult to explain simple concepts and end up making simple things appear very complicated. When you combine this, with nobody reading previous messages in the thread and repeated template responses, the whole experience becomes one hell of an ordeal.
Finally because I wanted to transfer a large amount, they instantly became very suspicious of me, even after I had submitted ID and payslips. Their tone towards me was at times very unprofessional and quite offensive.
In the end Iād had enough. I transferred any money I held on Revolut to my Monzo bank account and asked them to cancel my premium membership. Iād rather pay more for a better service and less hassle.
If I sound frustrated when you read this, itās because Iāve just got off the support chat from them.
All I can say is Iām glad I invested in Monzo. Monzo might not yet have all the āfeaturesā of Revolut but they are by far a much better company doing things the right way. Iāve never had anything but good things to say about Monzo and using my Monzo account is a breeze.
As an aside to this, they now want to charge me a Ā£14 cancellation fee because there is a 12 month contract for premium accounts.
Nowhere was that highlighted when signing up. Yes itās in their terms and conditions, which is conveniently hidden away.
This is a screenshot from their website. Itās similar in app too. Again no mention of any contracts at all and not even a link to their T&C here. No asterisk next to the monthly payment. Nothing. Nada.
I have refused to pay it out of principle. I donāt believe duping customers into a contract is very ethical. Another reason to avoid Revolut. Their whole way of doing business just seems very shady. I hope they crash and burn.
Iām always wary when companies charge any money and then tell you what you get āfreeā with it. Itās not free, youāre paying for it 
In the iOS app I pressed the button to āGet Premiumā and this prompt appears stating the 12 month contact. It isnāt great, but you are still informed before you purchase.
they sign off from the chat. Next time you reply, you get a different support agent
Same shitty service as Starling then. Iād bet good money itās powered by Zendesk as well.
Thanks for the feedback. yet another reason to avoid them. 
Pretty sure you dont have a starling account and are just upset cos you couldnt reopen one? Maybe you meant anecdotally thoā¦
reopen one
Well no, Iām not upset, as the only reason to reopen an account was to have a look at their latest innovations and give them a chance to redeem themselves. I never planned to actually use it as my main account, unless they at the very least built their own card processor or switched to a more reliable one.
Iām not saying Starling is as bad as Revolut, but it is going in that same direction especially with the chat advisors signing off pretty much immediately. I donāt say that with joy, as I wish all of them success (including Revolut), but from my observations I just canāt recommend either of them given those issues at the moment. Still wishing both of them luck as everyone deserves a second chance. 
the chat advisors at Starling are not signing off it is their system that is timing out (it is dreadful IMHO)
nice to see the Starling in app status of service symbol on the home screen though - quite a nice feature if anyone was to ask me 
I was on Android at the time and didnāt see any such notice.
Revolut now allow top ups via credit cards for free since card fees were banned.
Yep, this development is really neat.
Hi James
Not sure what the problem is with Transferwise, as Iāve transferred sizeable sums between accounts in my name (though I may be missing something 
).
You canāt use TransferWise with cryptocurrency exchanges like Coinbase
Ah, yes. I I didnāt connect the crypto reference. Yes, I used Revolut for that purpose.
Wait, what? They do now allow them, and they didnāt before? Am I understanding that right? Thatās basically the opposite of other places who decided they didnāt want to take them if they couldnāt charge a fee.
You could previously top up with a credit card for a 1% fee, the fee has now disappeared which in theory means people can use revolut to complete money transfers for nothing!
Nice. Does it get posted as a cash transaction or a purchase? Most credit card issuers charge for cash transactions, and practically all have no zero-interest grace periodā¦
Itās a purchaseā¦!