Revolut Chat

You going to keep your account open?

I signed up for Premium but didn’t realise it was a year contract. Any idea how likely they are to let me out? If Monzo does do anything like a Premium account (for certain, unnecessary features), which I’m not against, myself, then they better not make it a long contract like that!

Apparently if you cancel outside the cooling off period there’s a £14 fee

Edit: but maybe not. Give this a read https://community.revolut.com/t/cancel-my-premium-membership-really-impossible/27816

Almost 99% sure it was Chad responding

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Not if I can help it, but Premium is for a year but surely they’re not going to make me stay after this? But judging by the support so far, I wouldn’t put it past them!

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Thanks @evangelskies, how can you tell?

Is he renowned for his customer service skills? :grin:

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He’s toned it down a little these days but if you ask about the community a lot of people know about how… snarky he can be :joy: he’s a fan of the occasional gif too

@Rat_au_van he has A+ customer service :wink:

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And this is an organisation you entrust with your money?! Madness.

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Hello

Have I said something here that I don’t recollect saying ?

Don’t worry, I think she’s talking about https://twitter.com/ChadWestTweets :+1:t2:

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Not to worry

Thank you

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Revolut reaches 2 million users. They must be doing something right.

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Is 2m customers across Europe good? I mean Monzo for example are only in the UK and should have 1M before the end of this year just in one country.
The service is available in 31 counties so it could be spread quite thin.
Hopefully they have active customer base. I know a few people who signed up in the early days to use and haven’t touched it since.

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Are you really saying a company with 2 million customers and a monthly transaction volume of $2bn isn’t that good? Who had only had a million customers in November 2017?

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That’s rapid growth and it is good! It depends on more than one factor. I guess what I mean is what would you expect from a growth aspect for a product that accessible throughout Europe? I guess we don’t have many comparisons.

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I’d like to see a breakdown of the number of users who use it as a day to day bank, travel card or just for crypto

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This statement applies equally to Monzo.

The person who referred me to Monzo and some I then referred myself don’t use it anymore despite my efforts to convince them otherwise.

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I was one of them users. There’s just something about Revolut that I’m not sure of and I can’t put my finger on it. :point_down:t3:

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Same here, to me they are a bit like Facebook, trying to get their fingers in all the pies and it’s a bit confusing for the end user. Their ownly goal is world domination.
That doesn’t mean some of what they do is bad. I liked using the product when I did but I just found the UX not the best.

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