I got a notification to review my recent support chat. Not seen this before. I have screenshot the pages below. Good to see that chat support is being looked at. I was impressed with the speed of my response to a non urgent query which was less than 5 minutes on the first day after a bank holiday.
I had that too with my last support chat
Think it’s one of those that only x% get
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Was just about to create a topic for this. I recieved this for the first time today too - although it has been the first time I’ve contact support in a long time 
It was nice to be able to give some feedback 
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