Hello! First time on the forums - exciting!
I’m Dan, I’m a specialist at Monzo, and this is one of the areas I work on.
We want to make this process as simple and useful as possible. It’s naturally a tough thing to have to do, and taking the stress out of things like this is one of the reasons we exist!
We can help you set up Power of Attorney accounts. In some circumstances this can be a great way to help someone manage their finances as you can limit funds available on the card (e.g. to protect from scams) and live updates mean that you can keep track of any unusual spending.
But unfortunately there are some major limitations currently which make it so this isn’t possible/practical for many people. For example, as was already mentioned above:
- You can only be logged into one Monzo account at a time on your device.
- You cannot be logged into Monzo on 2 separate devices at any one time.
So this means you wouldn’t be able to have a Monzo account yourself as logging in and out of both accounts would be super annoying. Likewise, the person you have power of attorney over would have no oversight of their finances as they can’t log in at the same time as you.
So while it is possible, it does depend on the way the power of attorney has been set up and what kind of arrangement you’d like. So we’d need to have a private conversation to figure things out.
Would you like to speak over DM? Alternatively, you or the family members you mentioned could speak to us over the in-app chat about this if you like - whatever’s easiest!