Thanks for sharing this feedback 
Have you checked that you’re a verified user & had you enabled Magstripe withdrawals?
iOS users can enable Magstripe withdrawals from Card > Profile > Security, here’s the guide. Android users should go to Settings > ATM - guide.
Foreign ATM withdrawals are disabled for unverified users.
You can check your limits in the app where you should see a note underneath the Limits header confirming which level of verification you have. The guide to the in-app limits are here (iOS user’s guide & Android guide).