I know N26’s body is still warm but how about jumping in there and helping them move to a similar (but better account) and helping their staff in. Great company, great customers, go get em tiger!
Do N26 have many uk staff? I thought most, if not all, were based in Berlin
3 Likes
Did n26 have a full web interface?
I believe it’s fully functional except for actually making payments where it sends a push to your phone to approve and no fall-back auth method.
1 Like
They have at least some. If I remember correctly they are registered at a co-working space in Spitalfields… odd for a registered company address.
1 Like
Looks like no incentive needed
2 Likes
This was very nice
10 Likes
So where will you move to when N26 boots you out?
3 Likes
If Monzo isn’t an option, why don’t you consider Starling? I bank with them and overall I’m happy (sure they have their quirks, but it’s still light years ahead of any legacy bank).
4 Likes
Is Starling “security” actually worse than Barclays’?
I agree that Starling’s security is annoying and useless (it’s already my device, and an attacker gaining access to it has a lot more ways to profit than accessing my bank accounts), but in my opinion it’s still better than legacy banks which often ask
for BS “security theatre” reasons questions like “the 3rd, 5th and 7th character of your password” or similar.
2 Likes
Eurghhh, anybody else seen that horrible Starling Facebook ad? Another reason to consider them crass and old school.
1 Like
What’s the issue with how Starling do security these days - uninstalled them a while ago but don’t remember it being much different to Monzo?
1 Like
Yes, it might not be in the best taste, but you have to admire their audacity.
I too was disappointed to see N26 go, but you can’t blame Starling for capitalising on it.
Would you be complaining so much if it had been Monzo who had got in first
3 Likes
Yes. Why wouldn’t I? It would be worse if Monzo did it as it would feel totally off brand.
4 Likes
Yes, it is a crass and inappropriate response to a competitor deciding to step out of the market, regardless of who said response comes from.
1 Like
As I recall the job listing for the head of the UK side of things was up for years before they managed to hire someone. Part of me wonders if exiting the market is therefore down to as much of a struggle to find staff as it is down to Brexit or lack of customers.
It probably couldn’t take that many staff asking to be transferred back to the EU side of things to leave the UK staff awfully short (both in numbers and of experience). Leading to a calculation that it’s better to shut down than to try and recruit and retrain (and retain!) replacement staff. Not least because my perception (based on no evidence entirely, I grant) is that people looking for UK jobs in the fintech area would be trying Monzo, Starling and Revolut first, leaving N26 with the leftovers, as it were (no offence meant, but couldn’t think of a better way of phrasing it).
From my own point of view, I big issue I had with N26 was not just the lack of functionality, but the amount of friction involved in using their app. I didn’t want to have to memorise yet another PIN, so I set a pattern lock up instead. Except I managed to miss that the pattern lock expires after a time period. Ended up not being able to get back in to the app, and because I only had pennies in it by that point, I just stopped using it.
Should probably try and figure out how to get my pennies out now, I guess.
What you have to remember is that I’m comparing it to Mozno, where once I tap the Monzo icon, that’s it. I’m in. No passwords, no PINs, no patterns. Straight in, done and dusted.
Except it isn’t. Anything other than tapping the app icon and being right there is friction.
2 Likes
N26 didn’t even save payee details for payments out. You had to reinput the whole thing every time. Talk about friction, that’s like waking with sandpaper.
1 Like
Why? It’s the data showing bank transfers
2 Likes