I think it might be a little bit “buzz wordy” but the idea should be something we expect from the challenger banks, not Natwest. Whilst the backend may rely on open banking etc, it seems like it’s a much better offering than Monzo’s energy comparison service
If a multi billion pound company like Apple can’t make Siri smart, I highly doubt Natwest can make this thing smart within the constraints of financial legislation, stricter privacy laws coming in, and the fact that their online banking still looks so bloody… poop.