Definitely works with the live chat, Iāve used it numerous times. It isnāt as fast as FD but still tends to be a knowledgeable real person on the other end.
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Another good branch experience this morning moving my sonās ancient passbook savings account into a FlexOne Saver. They updated the passbook before closing it and had to start a new one which amazingly has the new logo:
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Is there any point keeping a FlexDirect account after the 12 month offers have expired vs a FlexAccount?
Only thing I can see that remains is 1% on balances up to Ā£1500? Am I missing anything?
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To add - you can normally convert between account types yourself using online banking (though not the app).
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The lack of push notifications and some more detail over payments (reference numbers, locations, etc.) notwithstanding, Nationwide is increasingly looking like all the ay-to-day account Iād need. Just about everything else now woks really well, and the blasted card reader is an (almost) forgotten relic of oden days.
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I do get location on some transactions
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Have none of you had the biometric authentication enabled yet?
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I had to use the card reader to set up biometric authentication, but havenāt needed it again since. I noticed the other day that for one transaction (I canāt remember which) the card reader wasnāt even given as an option for authentication. I would have had a Nationwide account years ago if theyād have got rid of it sooner - they better not bring it back! 
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So do I, but itās not very accurate. For example, last Wednesday I bought a meal at McDonaldās near Kettering on the A14. Then on Friday I bought a drink at the McDonaldās in Swiss Centre in London. Both transactions are showing as having taken place at the McDonaldās in Kettering town centre.
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I can only tell you what Iāve found. Sometimes, like at your shop, itās spot on. Other times, not so much. 
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Itās there for most - even if itās the head office rather than the branch (Lidl) - but that might be the only number given for the Lidl in town. I found an Esso with no website or number, but the location was correct. TfL was website onlt.
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It is on some but not on all the app wont allow me to take screen shots i have android phone have noticed they are taken using apple
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How long did you have the account before they enabled the biometric? Only opened this account last week but hoping I donāt have to wait too long.
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I have had my account since August but not sure how long ago it was
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I just set it up using the card reader. Iād had the account a while, but my children were able to setup biometric straight way on their accounts.
Face icon top-right on the home page > biometrics > follow both sets of instructions for device & account.
If thereās usually a waiting period I donāt know how long it is, sorry.
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I had to upload my passport and verify with a selfie during the application.
There may have been an option to provide ID in a branch, I donāt recall.
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